OIA remains the final refuge

September 8, 2011

I write to dissociate the Improving Dispute Resolution Advisory Service in the strongest possible terms from any suggestion that we consider the Office of the Independent Adjudicator for Higher Education to be "obsolete" ("Speedier alternative to 'obsolete' OIA unveiled", 1 September).

Through its seminars and workshops, the OIA does a great deal to help institutions keen to review their systems of dispute prevention and improve their dispute-resolution practice when dealing with student complaints, as well as providing a reliable avenue of recourse for students at no cost to the students themselves.

This is not work that can be replaced by the one-off adjudication service offered by the Centre for Justice (however effective and innovative this proves to be): its place is at the internal stage. Institutions and students are already free to agree to use alternative routes to resolution at this stage. Once internal procedures are exhausted, however, the OIA remains the appropriate place for students to go with unresolved complaints.

G.R. Evans, University of Cambridge

You've reached your article limit.

Register to continue

Registration is free and only takes a moment. Once registered you can read a total of 3 articles each month, plus:

  • Sign up for the editor's highlights
  • Receive World University Rankings news first
  • Get job alerts, shortlist jobs and save job searches
  • Participate in reader discussions and post comments
Register

Have your say

Log in or register to post comments

Most Commented

James Fryer illustration (27 July 2017)

It is not Luddism to be cautious about destroying an academic publishing industry that has served us well, says Marilyn Deegan

Jeffrey Beall, associate professor and librarian at the University of Colorado Denver

Creator of controversial predatory journals blacklist says some peers are failing to warn of dangers of disreputable publishers

Hand squeezing stress ball
Working 55 hours per week, the loss of research periods, slashed pensions, increased bureaucracy, tiny budgets and declining standards have finally forced Michael Edwards out
Kayaker and jet skiiers

Nazima Kadir’s social circle reveals a range of alternative careers for would-be scholars, and often with better rewards than academia

hole in ground

‘Drastic action’ required to fix multibillion-pound shortfall in Universities Superannuation Scheme, expert warns