Feedback loop

September 15, 2011

It is astonishing that the issue of how to use student feedback is still so problematic ("Efforts to secure student feedback 'missing the mark'",, 4 September).

It was clear at the time of the Cooke report in 2002 that while most higher education institutions collected feedback assiduously, few had mastered the art of using it effectively. Those that have done so have integrated it into their continuous quality improvement processes and have found it an efficient way of engaging the student voice to inform management decisions. Indeed, a virtuous circle of feedback, action and feedback has proved successful in engaging students in many institutions' quality processes in the UK and abroad.

Once again, we appear to be reinventing the wheel rather than looking to our own rich history for examples of good practice.

James Williams, Associate editor, Quality in Higher Education, Birmingham City University

You've reached your article limit.

Register to continue

Registration is free and only takes a moment. Once registered you can read a total of 3 articles each month, plus:

  • Sign up for the editor's highlights
  • Receive World University Rankings news first
  • Get job alerts, shortlist jobs and save job searches
  • Participate in reader discussions and post comments

Have your say

Log in or register to post comments

Featured Jobs

Most Commented

Monster behind man at desk

Despite all that’s been done to improve doctoral study, horror stories keep coming. Here three students relate PhD nightmares while two academics advise on how to ensure a successful supervision

Female professor

New data show proportion of professors who are women has declined at some institutions

opinion illustration

Eliminating cheating services, even if it were possible, would do nothing to address students’ and universities’ lack of interest in learning, says Stuart Macdonald

John McEnroe arguing with umpire. Tennis

Robert MacIntosh and Kevin O’Gorman explain how to negotiate your annual performance and development review

Reflection of man in cracked mirror

To defend the values of reason from political attack we need to be more discriminating about the claims made in its name, says John Hendry