Institut Teknologi Sumatera

Position Details Continuing Position | Full-Time Higher Education Officer Level 8 | $113,677 - $125,848  p.a. + 17% Super. Location: Bedford Park / Kaurna Country View Position Description About the Role Student Administration Services (SAS) at Flinders University is a key contributor to the student experience, from admissions through to graduations, SAS contributes to a contemporary and positive student and staff experience. The Manager, Enrolments and Student Reporting oversees the day-to-day operations of student enrolment and reporting services and works with the Senior Manager, Student Administration and Reporting Services to ensure institutional compliance with the Higher Education Support Act 2003 (HESA) as it relates to student records, scholarships, entitlements, course load and completions. This role is embedded within a collaborative and supportive SAS leadership team, providing excellent opportunities for professional growth and development. This newly established position offers a unique opportunity to build your own team and expand your leadership capabilities. In this role, you’ll collaborate with key stakeholders throughout the university to manage a high-performing enrolment and student reporting team, dedicated to delivering an exceptional student enrolment experience. You’ll spearhead initiatives that drive improvements in service delivery and elevate the student experience, all while safeguarding the integrity of student data and ensuring the university’s compliance with statutory reporting obligations. Some of the key position responsibilities of the role are: Interpreting legislative requirements by being an active member of internal and external working groups and collaborating with Information & Digital Services (IDS) and Student Administrations Services (SAS) teams to translate legislative requirements into actionable business rules, system configurations and policy updates. Leading initiatives to ensure TCSI reporting error patterns are identified, and remediation activities are undertaken by directing the Student Enrolment and Reporting team, escalating complex issues to the Senior Manager and liaising with impacted business areas to implement preventative measures. Managing the institution’s TCSI reporting processes, ensuring accurate data collection, validation, and timely submission in line with government reporting regulations and organisational standards. Facilitating the Student TCSI working group and Leadership working group to highlight areas requiring strategic focus and to track progress in reducing errors over time. Managing the Student Enrolment Services activities, ensuring student enrolment systems, processes and information meet requirements and support key student enrolment dates. A more comprehensive list of responsibilities is available from the position description. About You As our Manager, Enrolments and Student Reporting, you will have extensive experience in creating and delivering a consistent and integrated customer experience across multiple touch points within a complex environment and the ability to create and lead a continuous improvement culture that proactively identifies, prioritises and implements changes that enhance the customer experience and improve the efficiency of business practices and performance. You bring high level written and oral communication skills, including the ability to liaise with senior management and develop strategic and operational communications for a wide audience including external government agencies, and proven ability to work proactively and collaboratively within and outside own team. To be successful in this role, you will also have: Demonstrated experience leading, motivating and developing a large team of professionals to deliver service excellence and inspiring a working culture of support, recognition and ongoing development. A broad knowledge and demonstrated ability to interpret and accurately advise on student-related higher education policies and procedures and provide sound advice to stakeholders on complex and sensitive matters. Progress towards postgraduate qualifications and relevant experience; or extensive experience and management expertise; or an equivalent combination of experience and/or education and/or training. Knowledge of and/or experience working within the Australian higher education sector (desirable). ​Student Administration Services Student Administration Services operates under a university wide matrix services model. SAS teams are integrated within each of the five colleges, along with the front-end student service hub (Flinders Connect) and university-wide administration services to provide support across the student lifecycle, from admissions through to graduations. The suite of services that the SAS unit delivers are crucial to the student experience. These services act as the scaffold around the learning experience. In a world of increasing choices and options for students, service excellence is non-negotiable. In SAS, we understand that improving the student experience requires a holistic, one team approach. The SAS team also likes to have fun and we celebrate our successes. Although spread across colleges and campuses, we take time to come together and build relationships across teams. Social activities, training and development sessions, communities of practice and staff led projects support engagement and provide opportunities to extend our understanding of the University and its environment. We make administration fun! Life at Flinders We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world. Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders? 17% Superannuation + salary packaging options. Flexible working arrangements. Our commitment to wellbeing through our Thriving@Flinders initiative. Wide range of professional development activities and services, including exclusive staff study offers. We embrace diversity and promote equity and inclusion for all students and staff, as shown through our four SAGE Cygnet Awards. Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia). Our Commitment to Reconciliation and Indigenous Employment Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies. Please see here for our Reconciliation Action Plan Please see here for our Indigenous Workforce Strategy Prescribed Conditions for Employment A current Nationally Coordinated Criminal History Check which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role. How to Apply and Information You are required to submit a CV along with a Suitability Statement of no more than 3 pages, addressing the below four Key Position Capabilities of the position description. Progress towards postgraduate qualifications and relevant experience; or extensive experience and management expertise; or an equivalent combination of experience and/or education and/or training. Demonstrated extensive experience in creating and delivering a consistent and integrated customer experience across multiple touch points within a complex environment. Demonstrated ability to create and lead a continuous improvement culture that proactively identifies, prioritises and implements changes that enhance the customer experience and improve the efficiency of business practices and performance. Demonstrated high level written and oral communication skills, including the ability to liaise with senior management and develop strategic and operational communications for a wide audience including external government agencies. Broad knowledge and demonstrated ability to interpret and accurately advise on student-related higher education policies and procedures and provide sound advice to stakeholders on complex and sensitive matters. For more information regarding this position, we strongly encourage you to contact Kim Murphy. Please note, late applications and applications sent via agencies will not be accepted. Certification Applications to be submitted before 10.00pm: 05 Mar 2026 At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities. Flinders. Fearless.