How to work with disengaged students

Many students struggle with low self-confidence and fear of failure, or simply lack motivation – potentially hindering their future prospects

Maureen Gacheri Kathurima's avatar

Maureen Gacheri Kathurima

Green Hills Academy, Kigali, Rwanda
9 Nov 2026
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Bored-looking student
image credit: tap10/Getty Images.

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‘What do I do if an academically bright student doesn’t want to go to university?’
Student holds up mini blackboard, with the word "No!" on it

One of the most significant challenges I have faced in my counselling career has been how to reach out to disengaged students. 

These students often feel left out, unmotivated or not proactive enough to seek guidance for their transition to higher education. They tend to rely heavily on their parents or external stakeholders for decisions and information, rather than taking the initiative for themselves. 

As a result, they can become disengaged from the counselling process and may miss out on valuable opportunities that could shape their future.

Many of these students struggle with low self-confidence and fear of failure, or simply lack the motivation to push themselves. They might not see the importance of actively participating in their academic planning or extracurricular activities, which further widens the gap between them and those who are more engaged.

This disengagement can hinder their ability to make informed decisions about their future and can even lead to underachievement, impacting on their self-esteem and long-term prospects.

Working with disengaged students

To address this challenge, I first focused on building genuine relationships with these students. 

I made an effort to connect with them on a personal level by participating in extracurricular activities and engaging with them outside the traditional counselling environment. For example, I took part in school clubs and initiatives, which helped me to interact with students in a more relaxed, informal setting. This made me more approachable and allowed students to see me as someone they could trust and relate to.

Additionally, I created a pre-med society at our school. This initiative was aimed at providing students interested in medicine with relevant, accurate information about the field, as well as guidance on how to pursue their aspirations. 

By creating this club, I was able to reach students who might not have previously considered the importance of planning for higher education or who lacked access to reliable information. The club served as a motivating platform where students could ask questions, share their ambitions and receive mentorship and advice.

This leadership role enabled me to create a sense of community among students with similar aspirations. When students see peers actively engaged and supported, they are more likely to feel inspired and motivated to participate as well. The club also provided a space for students to develop confidence, learn about their options and take concrete steps towards their goals.

Through consistent engagement in the club’s activities, I was able to encourage students to take ownership of their academic journeys, gradually reducing their reliance on external stakeholders and fostering a proactive attitude.

Approachable and enthusiastic

I believe that many teenagers are more willing to open up when they feel they can relate to someone who is approachable and enthusiastic. I’m an outgoing person so I make a point to be visible and active in various school activities – not just through clubs but also by participating in school events, workshops and informal gatherings. This visibility allows students to see me as someone who genuinely cares about their well-being and future.

This proactive approach helps break down barriers of hesitation or fear that disengaged students might have. When students see that I am approachable and genuinely interested in their success, they are more likely to seek advice, ask questions and share their concerns. 

I also make an effort to listen actively and encourage them to express their aspirations, no matter how small or uncertain they may seem. This personalised interaction often sparks their motivation and helps them realise that their future is worth investing in.

Advice for other counsellors

If you encounter a similar challenge, I recommend immersing yourself in activities that allow you to connect with students outside the traditional counselling setting. Being involved in clubs, student organisations or school events creates opportunities to build trust and rapport. Remember, students are more likely to open up when they feel understood and supported by someone they see as approachable and relatable.

Furthermore, consider creating or leading initiatives that align with students’ interests or aspirations. This demonstrates your commitment to their development and provides them with practical opportunities to learn and grow. 

When students feel that someone genuinely cares and is committed to their success, they are more likely to become active participants in their own growth and development.

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