University of British Columbia

Position Details Fixed term –until December 2026| Full-Time Higher Education Officer Level 6 | $92,287 - $98,398 p.a. Location: City Campus – Festival Plaza / Kaurna Country View Position Description About the Role Flinders University is seeking a proactive and motivated individual to join our team as Student Services Advisor (Flinders Online) for our online students and be an integral part of our City Campus Services team. In this dynamic role, you will support Flinders Online students across the entire student lifecycle, providing high‑quality guidance on enrolment, course requirements and university processes. As a key point of contact, you will deliver accurate and engaging information that helps students transition confidently into their studies and fosters a strong sense of connection. Working within a skilled team and collaborating with services across campuses and portfolios, you will contribute to seamless, student‑centred support. Based at the Flinders City Campus, you will also provide flexible assistance to the broader campus services team as operational needs arise. As the Student Services Advisor (Flinders Online), you will be a key on-site contact to students and be required to: Provide timely and high-quality enrolment and course advice services to Flinders Online students, including coordinating proactive calling campaigns, managing complex enquiries to resolution, and ensuring compliance with University policy, procedures, and legislation. Act as the primary contact for student lifecycle services, including enrolment changes, load management, class registration, leave of absence, withdrawals, international compliance and re-admittance ensuring warm referrals, oversight to completion and timely resolution Collaborating with Colleges and Portfolios to support communication strategies and other initiatives, including optimising Flinders Online content and materials to ensure information is accurate, clear, and accessible, providing students with consistent, supportive guidance throughout their learning journey. The role is also expected to provide flexible support to the broader City Campus Services team, contributing to shared priorities and assisting with operational needs as required. The incumbent may be required to work within the City Campus hours of operation, these being Monday to Friday, 8am to 8pm. Hours worked may be undertaken on a rostered arrangement. About You Your excellent interpersonal and communication skills will be the key to your success, as you provide high quality customer service and demonstrate the ability to build, maintain and enhance relationships with students, staff and stakeholders through constructive and collaborative interactions. You will be flexible and adaptable, eager to collaborate and assist other members within the City Campus Services team. You will foster positive professional relationships and prove that you are a strong team player, willing to contribute to an inclusive and cohesive team culture. The successful Student Services Advisor (Flinders Online), will also have: Completion of a degree or equivalent combination of relevant experience and/or education/training. Well-developed customer service and interpersonal skills, with the ability to develop, maintain and enhance relationships with students, staff and other stakeholders through constructive and collaborative interactions. Demonstrated ability to work collaboratively as part of a team to deliver operational services in a high-volume and complex service delivery environment, with the ability to provide culturally appropriate, high-quality, timely and accurate advice. Effective to well-developed written and verbal communication skills, including the ability to develop clear, accessible content by reviewing and maintaining online content and digital resources, ensuring accuracy, clarity, and alignment with communication strategies. About Flinders City Campus Located at the heart of Adelaide’s most vibrant and connected cultural hub, Flinders City Campus at Festival Plaza is a collaborative, state-of-the-art campus delivering the optimal learning experience. Our campus provides greater connection for education and research partnerships and innovative curriculum opportunities that extend far beyond traditional study. We are passionate about collaborating with staff and students across the University to develop, improve, and implement communication, orientation, engagement, and retention activities that help students achieve success at Flinders. Our mission is to help students feel welcomed, supported, and empowered with confidence to succeed at University. To learn more about why Flinders is a great place to work, please click here. Our Commitment to Reconciliation and Indigenous Employment Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies. Please see here for our Reconciliation Action Plan Please see here for our Indigenous Workforce Strategy Prescribed Conditions for Employment A current Nationally Coordinated Criminal History Check which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role. How to Apply and Information You are required to submit a Suitability Statement of no more than 2 pages, addressing the below four Key Position Capabilities of the position description. Completion of a degree or equivalent combination of relevant experience and/or education/training. Well-developed customer service and interpersonal skills, with the ability to develop, maintain and enhance relationships with students, staff and other stakeholders through constructive and collaborative interactions. Demonstrated ability to work collaboratively as part of a team to deliver operational services in a high-volume and complex service delivery environment, with a demonstrated understanding of other cultures and the ability to communicate in a cross-cultural working environment. Demonstrated ability to exercise initiative, establish priorities and manage complex workflows with non-negotiable deadlines. For more information regarding this position, please contact Thu Trotter. Please note, late applications and applications sent via agencies will not be accepted. At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities. Certification Applications to be submitted before 10.00pm: 01 Apr 2026 At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities. Flinders. Fearless.

Qualification Requirements Ph.D. in Design / Visual Communication Design / Communication Design (mandatory) M.Des in Visual Communication Design Specialization in: Visual Branding & Identity Systems Typography & Type Design Publication / Editorial Design Graphic Systems & Brand Strategy Minimum 8 years of teaching / research / professional experience (as per UGC/AICTE norms or applicable regulatory body) Proven research publications in peer-reviewed journals Portfolio demonstrating professional and/or academic excellence in branding and typography Key Responsibilities 1. Academic Responsibilities Teach courses in: Brand Identity Design Corporate & Visual Branding Systems Typography & Type Design Editorial & Publication Design Design Research Methods Design Theory & Criticism Guide Master’s and Ph.D. research scholars Develop advanced studio modules and interdisciplinary electives Conduct design critiques, juries, and portfolio reviews

Salary: £35,608 - £43,482 per annum Contractual hours: 37 Basis: Full Time Package: Full details can be found here - https://www.ucb.ac.uk/about-us/work-for-us/rewards-and-benefits/ Job category/type: Academic, Construction, Digital, Further Education Job reference: REQ000518 Attachments: attachment Lecturer in Computing - Digital and T Levels (FE) (Hardware) JDPS - March 26.pdf Are you an experienced Lecturer in Computing – Digital and T Level in Further Education? Do you want to help shape a new multimillion-pound centre for Engineering, Digital and Sustainable Construction? Join our School of Engineering, Digital & Sustainable Construction as a Lecturer in Computing – Digital and T Levels (FE). You’ll deliver inspiring, inclusive teaching across areas such as Hardware, Networking, Cybersecurity, and Emerging Technologies, supporting students to succeed in: BTEC Level 2 Information & Creative Technology BTEC Level 3 Extended Diploma in Computing (RQF) Digital T Levels Access to HE Computer Science What We’re Looking For A degree in IT/Computer Science (or equivalent) is required. A teaching qualification is not essential for the role, as full support will be provided to help you achieve it. You’ll bring credible computing expertise—through industry experience or strong technical skills—and the ability to design engaging, blended learning. We’re particularly interested in applicants with hands-on skills in hardware setup, networking, and cybersecurity, including configuring, maintaining, and troubleshooting IT systems. In return, you’ll join a collaborative, innovative department that values professional growth and employer engagement to keep learning relevant and career-focused. If you’re ready to help students gain the skills the digital economy demands, we’d love to hear from you. Standard Information UCB is an equal opportunities employer. University College Birmingham is proud to be TEF rated Silver, with a Good Ofsted rating UCB has achieved the Investors in Diversity Bronze Award. You may need to obtain permission to work in the UK if you don’t already have the unrestricted right to work in any role. There are various types of visa which include the right to work. You can check if you need a UK visa using the Government’s online tool and find information about UK visa routes and the eligibility criteria that must be met for each route Work in the UK - GOV.UK (www.gov.uk). All staff are required to prove their right to work in the UK before they start work. All applicants for employment at the University will be expected to undertake an Enhanced Check with the Disclosure and Barring Service prior to commencement. All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education