National Taitung Junior College

Salary: £48,822 - £56,535 per annum Contractual hours: 37 Basis: Full Time Package: Full details can be found here - https://www.ucb.ac.uk/about-us/work-for-us/rewards-and-benefits/ Job category/type: IT, Professional Services Job reference: REQ000552 Attachments: attachmentHead of IT Support Services - Advert - May 26.pdf University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery. As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services. The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards. The ideal candidate will have substantial experience of working as a leader within IT Service roles, and will have managed and lead high performing teams, projects and change across institutions. Standard Information UCB is an equal opportunities employer. University College Birmingham is proud to be TEF rated Silver, with a Good Ofsted rating UCB has achieved the Investors in Diversity Bronze Award. You may need to obtain permission to work in the UK if you don’t already have the unrestricted right to work in any role. There are various types of visa which include the right to work. You can check if you need a UK visa using the Government’s online tool and find information about UK visa routes and the eligibility criteria that must be met for each route Work in the UK - GOV.UK (www.gov.uk). All staff are required to prove their right to work in the UK before they start work. All applicants for employment at the University will be expected to undertake an Enhanced Check with the Disclosure and Barring Service prior to commencement. All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Schemes of Service: Professional Officers Division: Professional Officers Employment Type: Fixed Term Job Purpose The Professional Officer will support applied research and innovation in community and allied health, working with internal teams and industry partners to develop practical solutions. The role focuses on translating clinical and operational needs into scalable solutions that address challenges in meeting healthcare innovation targets through care automation, digital health, and other sustainable solutions for the community care sector. Professional Officers are expected to bring a strong healthcare-sector leadership track record, preferably at Assistant Director level or above, with proven experience in managing a business unit, service line, programme office, or multi-disciplinary delivery team. The role requires a hands-on leader who has carried business or KPI targets, generated industry projects through business development and partner engagement, secured funding or other cashable resources, and personally driven project execution to deliver measurable healthcare innovation outcomes, including project completion, value capture, manpower training, ecosystem outreach, and NRF KPI delivery evidence. Key Responsibilities Applied Research & Development Conduct reviews on healthcare innovation literature, frameworks, and assessment tools for both generic industry-wide and sector-specific applications, such as care automation, anti-frailty programmes, and cognitive screening technologies. Develop healthcare solution road mapping and development frameworks to support the identification and follow-through of innovation solutions for community and aged care providers. Support the development of healthcare solutions and applications through project execution (experimentation, data collection, analysis, and evaluation), including but not limited to the AI-enabled Dignity Care Bed system, automated visual acuity stations, and tremor management technologies. Industry Collaboration Support collaborations with industry partners — Community & Aged Care Providers, Healthcare & Population Health Partners, and Technology Solution Providers — to understand problem statements and contribute to solution development. Assist in project scoping by gathering technical inputs and identifying relevant capabilities within the ecosystem (IHLs, research centres, industry partners). Participate in industry meetings, discussions, and project engagements to build and maintain the ICAH ecosystem network. Project Execution & Support Assist in leading the planning and execution of multiple healthcare innovation projects to ensure timely delivery of outcomes, specifically tracking the committed NRF KPIs: IaaS Service Volume, Innovation Initiatives, Value Capture, Manpower Training, and Ecosystem Establishment, with clear documentation of industry project completion, value generated, funding secured, partner commitments, and team contribution. Generate technical reports, presentations, and documentation on the development of healthcare solutions and applications, including the monthly ICAH operations report for management. Contribute to grant proposals and project submissions where required. Track project progress and maintain proper documentation of activities across the secured and pipeline project portfolio, including milestone status, risks/issues, partner commitments, funding status, value-capture evidence, training outcomes, and ecosystem outreach. Support the IaaS Center for Community and Allied Health Innovation in achieving measurable NRF KPI outcomes, including delivery of data analytics, innovation initiatives, value capture, manpower training, and ecosystem-establishment targets. Assist in leading the team to complete 12 data analytics projects and digital dashboards for industry, hospitals, aged homes, or non-profit organisations. Support the securing of $2M in industry- or agency-funded projects, new grants, or other cashable resources for SIT. Assist in leading the team to deliver 30 innovation projects and support deployment of 20 new or improved products, processes, or services to industry, hospitals, aged homes, or non-profit organisations. Support delivery of technologies and solutions through IaaS initiatives that help organisations generate S$11 million in cost savings and/or new businesses. Train 120 company employees and/or healthcare professionals on innovation solutions implemented by IaaS, enabling dissemination and sharing of best practices with industry and other healthcare providers through workshops. Provide Assistant Director-level or equivalent leadership exposure in healthcare-sector project delivery, including ownership of business unit, programme, service-line, or portfolio targets; stakeholder engagement with care providers, hospitals, aged-care operators, allied health partners, industry solution providers, and internal research/engineering teams; and hands-on follow-through to convert opportunities into funded projects and implemented outcomes. Oversee the allocation and integration of contributions from Research Engineers with different skill sets, ensuring that each workstream contributes its share to the overall NRF KPI delivery plan. Job Requirements Bachelor's degree in Health Sciences, Biomedical Engineering, Business Administration, Healthcare Management, Public Health, Nursing, Allied Health, or related disciplines, Master's degree preferred. Minimum 7 years' relevant experience with substantial work experience in healthcare, community care, aged care, allied health, digital health, healthcare operations, product development, or healthcare innovation. Demonstrated healthcare-sector leadership track record, preferably equivalent to Assistant Director level or above, in leading a business unit, programme office, service line, project portfolio, or multi-disciplinary delivery team in healthcare, community care, aged care, allied health, digital health, or applied innovation settings. Possess understanding of healthcare innovation concepts (e.g., clinical validation, commercialisation, care automation, health economics). Strong analytical skills and attention to detail. Excellent written and verbal communication skills. Resourceful, meticulous and problem-solving attitude. Ability to evidence the value of projects delivered, including project quantum, business scale handled, cost savings, productivity outcomes, new business generated, or other measurable value-capture outcomes. Experience in securing or supporting industry-funded projects, agency-funded grants, or equivalent cashable resources, with ability to document funding quantum and stakeholder commitments. Proven accountability for business, operational, revenue, funding, or KPI targets, with experience in business development, partner engagement, proposal shaping, project generation, and conversion of industry or healthcare needs into funded projects, grants, pilots, deployments, or other cashable resources. Ability to both lead and personally contribute to delivery, including scoping, execution, stakeholder management, documentation, value capture, risk/issue resolution, and hands-on troubleshooting on the ground. Relevant exposure to healthcare service innovation, care automation, clinical workflow optimisation, digital health implementation, health economics, value capture, training delivery, and ecosystem-building activities will be advantageous.

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference. The role We are looking for an experienced and motivated Student Outcomes and Transitions Manager to lead a high‑impact team delivering personalised student success support across the university. In this role, you will lead and develop a team of Student Success Coaches delivering 1:1 coaching, group support, early‑intervention outreach, and ongoing case management, oversee the delivery and development of the Student Success Module, and drive innovative, evidence‑based initiatives that improve student engagement, retention, progression and graduate outcomes. You will work closely with academic colleagues and professional services to ensure students receive timely, holistic and inclusive support throughout their university journey. You will champion a data‑driven, student‑led approach, using learning analytics, evaluation and insight to shape operational delivery and continuously improve practice. This is a key leadership role with the opportunity to drive innovation, influence institutional priorities and make a genuine difference to students’ lives. About you We’re looking for someone who: Has strong experience in student support and driving outcomes-led student development programmes or similar. Is an effective people manager with a coaching mindset Can translate data and student insight into meaningful action Enjoys working collaboratively across complex stakeholder environments Is committed to equity of opportunity and experience, and inclusion  Has an innovative and intrapreneurial mindset, focused on continuous improvement If you’re passionate about student success, equity of experience and delivering impact at scale, we’d love to hear from you. How to apply Please include a cover letter detailing your interest and relevant skills/experience related to the role, along with your CV and application form as part of the application process. Please note, when uploading your application documents, select the document type you would like to attach and then upload. Repeat this for your CV and cover letter. If you would like to discuss the position informally before applying, please contact Hollie Baker, Associate Director Student Success, via email at h.baker@surrey.ac.uk  Interviews will be held on Tuesday 16th June. An Enhanced DBS check s required for this position. Further details Job Description