My worst nightmare

November 12, 2004

Never assume, however thoroughly you've tested it, that technology will work as it should - especially at the start of the academic year. During induction week, I scheduled a training session in a computer laboratory.

When I arrived, every computer was out of action - one of the programmers had seen the laboratory empty and taken the opportunity to install new software.

Martin Rich is a lecturer in information management at the Cass Business School, City University.

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