Let the law decide

November 5, 1999

I have often told the MP who is representing the case for a fair student appeal system that for this government to ask the Quality Assurance Agency to administer complaints-appeals procedures is like asking company quality controllers to run trading standards. They have different functions and interests.

The QAA is too easily influenced by the Committee of Vice-chancellors and Principals to design a fair complaints procedure.

To suggest that a member of the governing body is "independent" is naive: that university dealings with appeals should be "timely" without specifying is negligent; and that "informal resolution should be an option" is wilful stupidity.

I recently resolved one problem with a university in one month by force of law; I should have been able to resolve my case for a student appeal by force of law nine years ago. Students now vote and pay fees. So in the 21st century, give students cheap, quick access to the law through a modified small-claims style court.

Chris Floyd

Brighton

Please login or register to read this article.

Register to continue

Get a month's unlimited access to THE content online. Just register and complete your career summary.

Registration is free and only takes a moment. Once registered you can read a total of 3 articles each month, plus:

  • Sign up for the editor's highlights
  • Receive World University Rankings news first
  • Get job alerts, shortlist jobs and save job searches
  • Participate in reader discussions and post comments
Register

Have your say

Log in or register to post comments

Most commented

Recent controversy over the future directions of both Stanford and Melbourne university presses have raised questions about the role of in-house publishing arms in a world of commercialisation, impact agendas, alternative facts – and ever-diminishing monograph sales. Anna McKie reports

3 October

Sponsored

Featured jobs

Lecturer/Senior Lecturer in Pharmaceutical Science

Liverpool John Moores University

Student Systems Manager

Edinburgh Napier University

Quality Officer

University Of Greenwich

Assistant Mechanical Engineer

Cranfield University