'Hold the line, I'm studying'

October 13, 2006

Huddersfield University has proved itself ever ready to give employers what they want by offering a foundation degree in call-centre studies, writes Tony Tysome.

Academics from the Business School started teaching the first 20 students at the headquarters of First Direct bank in Leeds this week. As well as various aspects of customer services, students will learn about marketing, financial services, and trends and developments in the financial services industry.

Those who successfully complete the course will have the option to progress to an honours degree in areas such as business studies and global marketing.

Julie Drake, course co-ordinator, said: "Many call-centre staff do the job because of personal circumstances, but they are capable of benefiting from professional development."

Jane Hanson, head of human resources at First Direct, said: "Offering the chance to complete the degree at our Leeds office will mean people can do the coursework without disrupting their family life."

From September 2007, the course will be offered as a full-time and a part-time foundation degree.

You've reached your article limit.

Register to continue

Registration is free and only takes a moment. Once registered you can read a total of 3 articles each month, plus:

  • Sign up for the editor's highlights
  • Receive World University Rankings news first
  • Get job alerts, shortlist jobs and save job searches
  • Participate in reader discussions and post comments
Register

Have your say

Log in or register to post comments

Most Commented

James Fryer illustration (27 July 2017)

It is not Luddism to be cautious about destroying an academic publishing industry that has served us well, says Marilyn Deegan

Jeffrey Beall, associate professor and librarian at the University of Colorado Denver

Creator of controversial predatory journals blacklist says some peers are failing to warn of dangers of disreputable publishers

Kayaker and jet skiiers

Nazima Kadir’s social circle reveals a range of alternative careers for would-be scholars, and often with better rewards than academia

Hand squeezing stress ball
Working 55 hours per week, the loss of research periods, slashed pensions, increased bureaucracy, tiny budgets and declining standards have finally forced Michael Edwards out
hole in ground

‘Drastic action’ required to fix multibillion-pound shortfall in Universities Superannuation Scheme, expert warns