Course cul-de-sac

October 17, 1997

Cashflow management is obviously on the curriculum at Morley College, London, where an aspiring languages student applied for evening classes in German and Russian by post, giving her credit card number to pay the fees. But before the classes started she heard by phone that German had folded. She asked to be put through to the finance department to stop the payment and was told it was too late but she would be refunded. That evening she went to Russian to find only two other students present. That course was closed too, one of ten language classes that failed to recruit.

Nearly three weeks later and no refund, she received her credit card statement listing Pounds 220 for Morley College. She rang up the college to ask about her refund only to be told that Morley only repaid by cheque because credit card repayments "can go wrong".

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