Client not customer 2

November 25, 2005

Your correspondents (Letters, November 18) make some telling points against Sir Howard Newby's call for a more businesslike approach to student "customers" rather than the old-fashioned university "take it or leave it approach", but they miss one fundamental issue. As I spent 25 minutes listening to canned music courtesy of my mobile phone company, I reflected on the highly personalised and professional service I received as a student and wondered who was best placed to give lessons on customer service.

Christopher Grey
Judge Business School
Cambridge University

Register to continue

Why register?

  • Registration is free and only takes a moment
  • Once registered, you can read 3 articles a month
  • Sign up for our newsletter
Please Login or Register to read this article.


Featured jobs