Client not customer 2

November 25, 2005

Your correspondents (Letters, November 18) make some telling points against Sir Howard Newby's call for a more businesslike approach to student "customers" rather than the old-fashioned university "take it or leave it approach", but they miss one fundamental issue. As I spent 25 minutes listening to canned music courtesy of my mobile phone company, I reflected on the highly personalised and professional service I received as a student and wondered who was best placed to give lessons on customer service.

Christopher Grey
Judge Business School
Cambridge University

You've reached your article limit.

Register to continue

Get a month's unlimited access to THE content online. Just register and complete your career summary.

Registration is free and only takes a moment. Once registered you can read a total of 3 articles each month, plus:

  • Sign up for the editor's highlights
  • Receive World University Rankings news first
  • Get job alerts, shortlist jobs and save job searches
  • Participate in reader discussions and post comments

Have your say

Log in or register to post comments