University of Leicester

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.  We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference. The role We are seeking to appoint a MySurrey Hive Assistant to work in our Student Experience team providing high quality support to Surrey Students. As a MySurrey Hive Assistant you will deliver high quality student support via the university’s one stop shop, MySurrey Hive, ensuring students receive an exceptional customer focused information service and a memorable student experience. Key responsibilities will include: Greeting and offering front line support and guidance to users of the MySurrey Hive Managing incoming student queries via phone, online portal, live chat and face to face at the front desk Signposting students, escalating queries and booking appointments where necessary to ensure they are receiving relevant and timely support Keeping accurate records across multiple IT systems Communicating with other departments and support services  Overseeing the day-to-day operation and maintenance of the MySurrey Hive spaces, across two campuses, and managing the diary of events and appointments Working with Student Ambassadors and providing support to the Student Ambassador Scheme  Undertaking a range of administrative tasks associated with the role and the work of other specialist teams within the MySurrey Hive Supporting the general running of central University events, including Welcome and registration activity About you The successful candidate will have experience of multi-tasking and delivering excellent customer service in a highly demanding and fast paced environment. They will be part of a highly collaborative team and required to demonstrate a friendly and efficient approach. This position will suit someone who likes a varied role where no two days are the same. There will be some shift working involved (early evenings and weekends) but shift patterns are provided well in advance.  You should be confident in your use of Microsoft packages such as Outlook, Word, Excel and Teams with the ability to learn other internal IT systems. How to apply To apply please submit a CV and a cover letter outlining how you meet the requirements of the role. You should include specific detail about how you meet the essential criteria stated in the person specification, including core competencies. Please note that applications without these documents will not be considered. We appreciate that sometimes people can be put off applying if they don't match every requirement. However, if you're excited about the role and think you can do what we've described we welcome your application. The University of Surrey reserves the right to close this vacancy early based on volume and calibre of applications. Interviews will be held week commencing the 2nd of February. Further details Job Description

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world.  The role  This post is part of an Arts and Humanities Research Council (AHRC) project, Convergent screen technologies and performance in realtime (CoSTAR). The post will operate within the CoSTAR National Lab led by Royal Holloway University of London with Pinewood Studios, BT, University of Surrey, Abertay University, Disguise, National Film and Television School and Surrey County Council.  The role is funded until January 2027, with an extension likely to be granted. We are looking for someone to start as soon as possible.  The successful candidate will work closely with industry and academic partners within the CoSTAR Network. This position offers the opportunity to contribute to cutting-edge research and development in AI for creative industries, while shaping best practices for compute usage and training.  Key responsibilities include:  Supporting CoSTAR R&D activities including the planning and carrying out of specific activities, often in collaboration with colleagues and partners.  Supporting onboarding and troubleshooting activities for CoSTAR AI compute as well as gathering feedback from users. Developing and maintaining key documentation and training materials for the CoSTAR AI Compute infrastructure in collaboration with the wider Surrey Research Computing Services team.  Delivering training sessions for CoSTAR compute users both locally and online.  Leading and collaborating with the CoSTAR Creative AI team, partner Universities and industry across on joint research, development and integration to develop new tools and technologies.  Supporting CoSTAR industry partners in using the CoSTAR AI compute and the development of AI models and applications.  Pursuing and advocating responsible and open research and innovation to ensure ethical, fair and inclusive advances in science, technology and use of data.  Continually update knowledge, develop skills and stay up to date with current research trends and best practice in software development. Undertake liaison with external organisations including equipment manufacturers, steering committees, associated academic facilities and commercial users.  Maintaining links to the central RSE team and ensure sharing of best practice and knowledge within the Surrey RSE community.  About you We are looking for applicants who hold a Master's degree in computer science, electronic engineering, or a related subject. A strong background in software development and experience in one or more of the following areas is essential:  Experience in software development in topics such as computer vision, audio signal processing, machine learning, deep learning, and/or sensor systems.  Experience in collaboration and technology transfer to partners outside of academia.  Ability to work independently or in a team, excellent organisation and time management.  Excellent writing and communication for varying levels of technical/non-technical audience.  Desirable attributes include:  Skills and experience of development using languages such as Python and C++ with relevant computer vision, signal processing, machine learning and/or deep learning tools (TensorFlow, PyTorch, Keras, OpenCV etc.).  A track record of publishing academic papers, open-source software tools and/or datasets. How to apply Please apply on the university website, with a CV and Cover Letter. Interviews will be held week commencing 2nd February. Further details Job Description

The Role and the Department The Arts and Humanities Faculty Global Opportunities Coordinator role is an excellent opportunity to work as part of a cross-departmental team providing support to the staff and students of the Faculty of Arts and Humanities. Our Professional Services teams place a strong emphasis on professional development and team members are encouraged and supported to identify and take forward process improvements, specific projects and other initiatives appropriate to their grade. In particular this role, with close supervision from the Deputy Faculty Manager, and via collaboration with the International Office's Global Opportunities team, involves ensuring the best possible experience for students preparing for and engaged on travel abroad as a constituent part of one of the Faculty's degree programmes, or participating on a Durham degree programme as an exchange student. This newly-established role is an excellent development opportunity for an individual with the confidence, resilience and dynamism to support academic colleagues in reinforcing the Faculty's commitment to internationalisation in education, as well as skills required to support students to take full advantage of the opportunities and challenges of residence abroad. On a day-to-day basis, this will include: Providing support, advice and guidance for students preparing for or embarked on their year abroad, and for those exchange students participating in Durham degree programmes With appropriate support, establishing and coordinating a faculty-wide Year Abroad student engagement programme. Coordinating the annual nominations and applications processes for partner Universities and external organisations (e.g. the British Council). As a Department Travel approver, and following appropriate training, assessing and approving students' insurance and risk assessment documentation, escalating higher-risk cases as appropriate. Regularly reviewing the Faculty's student-facing information and communications platforms, including the establishment and maintenance of appropriate social media channels, to ensure that they remain up to date and compliant. In collaboration with academic colleagues, coordinating the monitoring and recording of placement activity to ensure that students can travel abroad safely and in accordance with relevant policy and legislation. Establishing and maintaining excellent relationships with key University stakeholders responsible for year abroad provision, as well as external stakeholders in partner institutions. The Faculty of Arts and Humanities is committed to professional development, and colleagues are encouraged and supported to identify and take forward independent projects within the scope of their role.