Programme Officer

Job description

King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration.    

The School of Global Affairs is recruiting a full-time Programme Officer who will provide administrative support to the postgraduate taught programmes within the School of Global Affairs.   

The Programme Officer provides support to students and academic staff as the first point of contact for queries. The role is responsible for essential work supporting the delivery and administration of our undergraduate programmes by ensuring that student lifecycle activities run smoothly and that our students and staff experience our services in a seamless and effective manner. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.     

The role will report to the School’s Programme Manager (PG) and is based at the Strand Campus. Professional services staff are currently working on a hybrid basis, meaning that the role holder will spend part of their working week on campus and the remainder working remotely.   

Further information about the School of Global Affairs can be found here: www.kcl.ac.uk/global-affairs

This post will be offered on a full-time, indefinite contract.

Key responsibilities

• Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases- e.g. student records systems and virtual learning environments – accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues
• Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements
• Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate.
• Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes. Support student, module and programme evaluation processes in line with current university best practice
• Servicing committees as directed by your line manager
• Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback
• Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover, and supporting the training and development of new staff members
• Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge, and reflecting on own performance
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the data protection requirements and to support Freedom of information and subject access requests

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Skills, knowledge, and experience 

Essential criteria  

1.       Excellent written and oral communication skills including the ability to draft   documents and correspondence  

2.       Strong numeracy skills and ability to analyse complex numerical data 

3.       Excellent organization and time management skills  

4.       Excellent working knowledge of Microsoft Office packages and the ability to work on new systems 

5.       Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy 

6.       Ability to work with a broad range of stakeholders in a professional and assured manner 

7.       Proactive with the ability to work independently as well as delivering within a team 

8.       Curious, customer service-oriented approach with a commitment to personal accountability and continuous improvement  

9.       Comfortable with adapting to change, driving own professional development 

10.     Commitment to equality and diversity in the workplace 

Desirable criteria

1.     Degree level or equivalent qualification or experience

2.     Experience in the use of databases and student records systems

3.     Experience of using virtual learning environments