Senior Programmes Officer

Job description

We are really pleased to offer this excellent opportunity to join our team in the   Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care. 

 

An exciting opportunity has arisen for an experienced and motivated senior administrator to join the Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care (  https://www.kcl.ac.uk/nmpc). We are #1 in the UK and #2 in the World for Nursing (QS World University Rankings). We undertake world-leading research that topped the UK 2021 Research Excellence Framework (REF), and we are #1 in the World for highly cited research outputs in palliative care and #2 for nursing and midwifery (SciVal). Our award-winning NMPC education programmes span pre-registration nursing and midwifery, and multidisciplinary postgraduate taught and research programmes. We also host the Cicely Saunders Institute for Palliative Care, Policy and Rehabilitation, the premier institute for palliative care, bringing together clinical, research and education teams. Our applied clinical and health research transforms therapies, the healthcare experience and outcomes for patients and those important to them, wherever they are cared for. We are ambitious to expand our quality research and international postgraduate taught and research offering.  

 

The Senior Programmes Officer will be responsible for supporting the Nightingale Student Hub in delivering high-quality education and practice learning support to students and staff within the Faculty. The post-holder will support the consistent  delivery of teaching and learning provision. The Senior Programmes Officer will oversee and co-ordinate the work of the Programmes Officers to ensure that their activities are carried out efficiently and that administration of all matters relating to the students and education services processes are carried out to a high-level of accuracy. 

 
 

This post will be offered on a fixed term contract for 1 year or upon return of the substantive post holder This is a full-time post - 100% full time equivalent (35hrs per week)

 

Key responsibilities

•       Working with relevant colleagues to plan education services support cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle.  

 

•       Coordinating students and education services processes relevant to the area of work, including learning and teaching processes, in line with university deadlines and regulations, and Faculty and external requirements. Supporting the Programmes Managers with contracts management and all other activities in line with business requirements.  

 

•       Coordinating the management of day-to-day stakeholder enquiries to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required. This will involve managing informal complaints and addressing service setbacks.  

 

•       Developing and improving the service through eliciting and responding to stakeholder feedback, identifying and suggesting service improvements and implementing new ways of working as required.   

 

•       Working flexibly as part of a team, supporting other areas of the Nightingale Student Hub in times of high-volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for other more senior posts as and when required.  

 

•       Working with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. SITS, InPlace, KEATS, ePortfolio) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues. 

 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

 

Skills, knowledge, and experience

Essential criteria

1.       Excellent written and oral communication skills including the ability to draft documents and correspondence 

2.       Excellent organisation and time management skills 

3.       Strong numeracy skills and ability to analyse complex numerical data. This includes a data-driven decision-making approach, utilising appropriate information as required.  

4.       Excellent working knowledge of Microsoft Office packages and the ability to work with new systems 

5.       Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner  

6.       Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner  

7.       Commitment to equality and diversity in the workplace. 

 

Desirable criteria

§  Educated to degree level 

§  Experience in the use of databases and/or student records systems (such as InPlace and SITS), virtual learning environments (such as KEATS) and website content management systems 

 

§  Team leadership or staff management experience 

 

Candidates are strongly encouraged to specifically address the essential criteria outlined in the Person Specification in their covering letter. 

 
 

Further information

We are committed to continually improving the diversity of our workforce, and therefore we encourage applications from all groups. This includes from Black, Asian, and Minority Ethnic groups, the LGBTQI+ community, those who are neurodiverse and those with a disability. 

King’s considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and career progression. Our Organisational Development team provide in-house and bespoke learning.