Senior Clinical Examinations Officer (PSRB)

Job description

King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. 

 

The role forms part of a busy assessment and examination team within the Faculty Education Services (PSRB) department. It is responsible for providing a professional and quality service to students and academics in the Faculty of Life Sciences & Medicine (FoLSM).

 

We are seeking an enthusiastic, proactive administrator who is committed to providing an excellent clinical exam provision. The role will be expected to share the lead of the operational coordination across; exam content, scheduling and running the event, examiner and invigilator recruitment, mark sheet production, results processing and student feedback. Working with a broad range of stakeholders and across several hospital sites.

 

The post holder must be an excellent communicator able to present information clearly and concisely with experience of servicing assessment boards and producing reports. Applicants must have excellent IT skills, in particular Microsoft Excel and some experience of a student record system and/or VLE would be beneficial.  The role holder will be expected to manage a varied workload often across competing priorities, requiring the ability to negotiate and influence to deliver an excellent service.

 

This role sits within the Faculty Education Services in FoLSM at our London Bridge campus – visit the King’s HR pages for more information  www.kcl.ac.uk/schools/index-new.aspx. 

 
 

This post will be offered on an indefinite contract

This is a full-time post

 

Key responsibilities

Role purpose  

To deliver a professional and service centric assessment provision for clinical examinations (OSCEs), supporting the requirements of the professional programmes within the Faculty of Life Sciences and Medicine (FoLSM) 

 

To coordinate a team of Clinical Examination Officers within Faculty Educational Service (FES) ensuring a consistent, accurate and timely service across all operational activity, including station content/blueprint production, scheduling and running exams, examiner and invigilation recruitment, mark sheet and results processing and production of a range of student feedback  

 

To support with servicing duties to Assessment Boards ensuring board paperwork is accurate and completed in good time. Maintaining up to date knowledge of College and programme regulations and relevant external PSRB standards in order to provide authoritative guidance to both students and academic colleagues 

 

To ensure a responsive and personable student enquiry service with a coordinated approach to communications and production of publications, such as programme handbooks, mark schemes, OSCE handbooks and guidance 

 

Role profile

Working closely with the Head of Assessment & Examinations to coordinate clinical assessment activity across the full academic cycle 

 

Responsible for running all OSCE events; booking venues, arranging invigilation and recruiting examiners. Supporting with ‘station’ set up and equipment checks 

 

To liaise with academic leads and proactively manage the collation of station content, instruction and exam blueprint 

 

To co-ordinate proof-reading requirements, checking spelling, grammar, punctuation numbering of questions and labelling of answer options.  The role is not responsible for checking the medical /scientific /clinical or specialty content

 

Responsible for arranging secure transport and storage, logging, data collection for marking routines, including that which is outsourced to electronic marking providers 

 

Coordinating training requirements for all non-academic roles that enable the event to run 

 

Responsible for managing the production of results and feedback, ensuring adherence to processing deadlines 

 

To support with student communication, providing timely notification of exam dates, times and venues 

 

To assist with the generic assessment mailbox ensuring students are appropriately supported 

 

To provide servicing responsibilities to Assessment Boards producing timely OSCE exam analysis. To be able to contribute to reports on assessment process performance 

 

Accountable for the data quality of assessment records, ensuring record keeping is accurately maintained  

 

To ensure all work is carried out in a professional and timely manner; with appropriate confidentiality and sensitivity  

 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Skills, knowledge, and experience 

Essential criteria  

1.      Degree or equivalent

2.      Excellent communication and presentation skills; demonstrable ability to present information clearly, accurately and concisely to diverse audiences

3.      Excellent time management with the ability to organise, and plan effectively across competing priorities

4.      Excellent attention to detail with methodical, exacting standards of written and numerical accuracy

5.      Able to manage individual and others workload to ensure overall team standards and performance are delivered

6.      Ability to make timely informed decisions and independently resolve problems

7.      Previous HE or event coordination experience; with an emphasis on working across a range of assessment activity

8.      Excellent IT experience, across all Microsoft packages; advanced excel user and experience of production of analytical data reporting

9.      Able to negotiate and influence across organisational boundaries to deliver  a timely positive outcome diplomatically

10.   Demonstrative enthusiasm, drive and initiative; adopts a proactive approach

11.   Desire to work to professional standards with integrity, honesty and confidentiality

 

Desirable criteria

1.      Evidence of experience of reviewing a process or system, and contributing to enhancing procedural systems

2.      Evidence of capability to interpret and apply College and programme regulations maintaining up to date knowledge of external statutory compliance obligations 

 

Further information

Interviews are provisionally scheduled for 24 April 2023