Programmes Officer

Job description

 

We have a full-time Programme Officer role available in the Faculty of Dentistry, Oral and Craniofacial Sciences. This role supports our postgraduate course portfolio. In line with our hybrid working policy, the role-holder will typically be expected to work a minimum of two days at Guy’s campus (London Bridge) with the other days working from home. This may change according to business needs.   

 

This is a fixed-term position until February 2024, covering for an internal secondment.  

 

The Programme Officer supports students and academic staff as the first point of contact for queries, whether face-to-face, via phone or email. The role is responsible for essential work to support the delivery of our postgraduate programmes and for ensuring that student lifecycle activities run smoothly, ensuring that our students and staff experience our services in a seamless and effective manner. A keen eye for accuracy and detail is essential.  www.kcl.ac.uk/schools/index-new.aspx 

 

Benefits   

King’s provides an extensive and varied range of career-focussed training and on-the-job learning. We support staff to maintain a work/life balance, offer flexible working and parental leave opportunities, reduced membership rates for staff at gyms at three of our campuses, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as 27 days annual leave (plus Christmas closure days), an occupational pension scheme, season ticket loans and being part of the cycle to work scheme. Find out more at -  www.kcl.ac.uk/hr/staffbenefits/index   

 

 

This post will be offered on an a fixed-term contract until February 2024. 

 

This is a full-time post (35 hours Mon-Fri)

 

Key responsibilities

•     Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases e.g. student records systems and virtual learning environments in accordance with best practice, ensuring consistency of data and identifying and resolving issues. 

•     Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements. 

•     Liaise with academic and NHS colleagues to support postgraduate student timetabling, assessment, and training. 

•     Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate.  

•     Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes. Support student, module and programme evaluation processes in line with current university best practice. 

•     Servicing committees as directed by your line manager. 

•     Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback. 

•     Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover when needed.   

•     Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance. 

•     Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules. 

•     Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of data protection requirements and support Freedom of Information and subject access requests. 

 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

 

Skills, knowledge, and experience 

 

Essential criteria  

1.       Excellent written and oral communication skills including the ability to draft documents and correspondence. 

2.       Excellent organisation and time management skills and the ability to work to tight deadlines. 

3.       Ability to work under pressure to complete a range of competing priorities, requesting and utilising support as and when required. 

4.       Strong numeracy skills and ability to analyse complex numerical data. 

5.       Excellent working knowledge of Microsoft Office packages and the ability to work on new systems, with support of relevant training if appropriate.  

6.       Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy. 

7.       Ability to work with a broad range of stakeholders in a professional and assured manner.  

8.       Proactive, with the ability to work independently as well as delivering within a team.  

 

Desirable criteria

1.       Degree level or equivalent qualification or experience. 

2.       Experience in the use of databases, student records systems (such as SITS) and website content management systems. 

3.       Prior experience of working in a customer facing environment.  

4.       Experience of using virtual learning environments.   

5.       Experience using Microsoft Teams or similar in an education or other professional setting.  

 

Further information

Interviews are expected to take place during w/c 27th February on Guy’s Campus and will include a panel interview and a short assessment.