Programme Officer

Job description

The Children and Young People’s Mental Health Training (CYP-MH) are a suite of postgraduate programmes based in the Department of Psychology, School of Mental Health & Psychological Sciences (MHAPS), Institute of Psychiatry, Psychology & Neuroscience (IOPPN at King’s College London) 

It is a service transformation programme led and contracted by Health Education England 

The post-holder will provide effective administration to the postgraduate programmes including queries, admissions, student progression, examinations and assessment. 

The post is based at Denmark Hill Campus, and the post-holder is required to work with minimal supervision on a day to day basis, but is also expected to contribute to a collaborative team environment.  

This post will be offered on an indefinite contract 

This is a full-time post

Key responsibilities

• Act as first point of contact for enquiries from prospective and current students and staff, responding within agreed timeframes and escalating complex enquiries as appropriate and provide advice to colleagues and external stakeholders regarding the programmes.  
• Process applications and maintain admissions records in liaison with the Admissions Department and the Programmes manager. 
• Provide full administrative support to Programme and Module leads in relation to timetabling, planning for the assessment of students, and producing handbooks, brochures and other documentation. 
• Provide day-to-day administrative support to ensure the smooth delivery of teaching on the programmes, including assisting with teaching setup. 
• Process invoices and payment for external teaching staff. 
• Manage and upkeep of e-learning materials for the programmes, in liaison with Programme and Module Leads and programmes manager. 
• Maintain and collate attendance and feedback forms for the programmes. 
• Coordinate arrangements for the assessment and progression of students, maintain effective records and produce paperwork for exam boards in line with university regulations and faculty and external requirements 
• Service a variety of staff meetings, committee meetings, and exam boards meetings throughout the year. 
• Any other duties as directed by Programme and Module Leads and the programmes manager appropriate to the Grade. 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Skills, knowledge, and experience

Essential criteria  

1. Excellent written and oral communication skills including the ability to draft documents and correspondence  
2. Excellent organisation and time management skills  
3. Strong numeracy skills and ability to analyse complex numerical data  
4. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems  
5. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy  
6. Ability to work with a broad range of stakeholders in a professional and assured manner  
7. Proactive with the ability to work independently as well as delivering within a team   
8. Curious, customer service oriented, with a commitment to personal accountability and continuous improvement   
9. Comfortable with adapting to change, driving own professional development   
10. Commitment to equality and diversity in the workplace        

Desirable criteria

1. Degree level or equivalent qualification or experience  
2. Experience in the use of databases and student records systems (such as SITS)  
3. Prior experience of working in a customer facing environment  
4. Experience of using virtual learning environments   

Further information

The selection process will include a panel interview and an assessment.