Resident Life Officer, Student Life

Description

• Place highest priority on student safety and security and follow up to ensure residence / housing arrangements meet the highest safety, health and security standards.
• Handle hostel related queries in person, by email and phone from students, prospective students and parents.
• Respond positively to resident concerns or challenges and resolve them in accordance with relevant policy and procedures.
• Monitor the operations of resident life services to ensure efficiency and world-class performance.
• Ensure the housing and residence life needs of students with special needs are identified prior to their entry to university and addressed in a timely manner.
• Coordinate rooms to residents, keys and track occupancy on a regular basis.
• Educate residents about their responsibilities in areas such as health, safety and security and respect for the rights of each member of the residence community.
• Advise and interpret University and Residential Life policies and procedures to residents.
• Enforce University and Residential Life policies through administration of the disciplinary process.
• Report incidents of conflict between/among residents and resident life staff and work towards resolving it.
• Support with the planning of social, educational, and recreational activities and coordinate implementation with other stakeholders as appropriate.
• Assist residents in adjusting to university life and community living.
• Conduct timely review and completion of accommodation brochure, accommodation handbooks and other information including the website promoting the accommodation support available to students.
• Prepare reports for the Supervisor, Housing & transportation including complaints, requests to vacate residences, contact queries and rent arrears.
• Report and follow up on maintenance requests and be ‘on call’ for the campus on designated evenings and weekends as needed.
• Coordinate efforts with the Enrolment team to ensure student intake data is available for timely allocation of residence/ housing.
• Support the planning, coordination and execution processes of special projects/assignments such as renovations/enhancements of residential buildings/spaces, students’ relocations…etc.
• Liaise with other offices to process financial matters such as housing rental payments, deposits, damage charges…etc • Support the ongoing occupancy management and housing prediction plans for short/long term periods.
• Obtain student's feedback on Resident Life Services and contribute to the evaluation process of students' satisfaction.
• Adhere to the University's information security and confidentiality policies and procedures, and report breaches or other security risks accordingly
• Coordinate with other departments to facilitate the accomplishment of tasks and responsibilities, as and when needed
• Perform any other tasks assigned by the Line Manager

Qualifications

Required Qualifications: Bachelor’s degree in Higher Education Administration, or related field.

Required Experience:

• Expats: A minimum 5 years of relevant experience
• UAE Nationals: A minimum of 0-1 year of relevant experience

Should you require further assistance or if you face any issue with the online application, please feel to contact the Recruitment Team (recruitmentteam@ku.ac.ae).

Primary Location: KUK – Khalifa University
Job: Officer
Schedule: Regular
Shift: Standard
Job Type : Full-time