Dispatcher

Location
Massachusetts, United States
Posted
18 Sep 2018
End of advertisement period
18 Nov 2018
Ref
16446
Contract Type
Permanent
Hours
Full Time

MIT Police-Communications Center (MITCC), to handle telephone calls and texts to the MITCC. Emergency and non-Emergency telephone calls are received, triaged, and dispatched by radio or referral to outside response agencies where applicable. 

Will be responsible for the initial deployment of and continued communication with first responders (police and EMS) for emergencies and all calls for service; disseminating the immediate life safety message--via MIT Alert--to the MIT community; monitoring an extensive and expanding network of building security alarms, the campus-wide emergency alert notification system, access control systems, critical building system alarms, and an expanding network of video security; and other duties as assigned.

Job Requirements

REQUIRED: high school diploma/GED; one year of related experience; computer proficiency; knowledge of or ability to learn computer-aided dispatch and records management system, Mass Criminal Justice Information System (CJIS) terminal, computerized alarm monitoring system, computerized access control system, and any future systems; ability to multitask, function effectively under stressful conditions, and maintain strict confidentially; excellent written and oral English communication skills; and good interpersonal skills and ability to work effectively with a wide variety of people. Must successfully pass and maintain CJIS operator certification within first thirty days of employment.

The ability to operate a computer aided dispatch system while simultaneously speaking on the telephone and radio preferred, as is APCO Public Safety Telecommunications 1 and NAED Emergency Medical Certification. Understanding of the Clery Law and experience in any public safety field highly desired, i.e., fire, EMS, industrial security. A valid U.S. driver's license and CPR certification or ability to obtain (training provided) also preferred.

This schedule may be irregular and include working weekends, holidays, and emergency closings.

Must be able to work any shift as operational needs require. Must pass a professionally-administered drug and alcohol exam, background investigation, and criminal records check including fingerprint supported checks of State and FBI registries.

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.