FT and PT Pharmacy Technician II, Pharmacy Administration

North Carolina, United States
04 Oct 2018
End of advertisement period
04 Dec 2018
Contract Type
Full Time

Population Health

Job Description

General Description of the Job Class

The Population Health Pharmacy Tech position is responsible for performing administrative tasks associated with the Medication Management for the Population Health Management Office (PHMO).  S/he will be responsible for assisting the Care Managers and clinical pharmacists with developing medication lists and other duties as assigned by the Manager of Population Health pharmacy initiatives.  

Duties and Responsibilities of this Level

Pharmacy Technician Responsibilities:

  • Work with PHMO clinical pharmacists on the PHMO’s medication management process and make revisions to the processes as needed.
  • Conduct home visits independently or with a population health care manager (CM) to gather medication information and provide technical assistance and support to CMs and clinical pharmacists.
  • Facilitate the completion of medication reconciliation activities, assist patients overcome barriers to medication adherence, complete community resource referrals and internal referrals to PHMO staff.
  • Utilize the process to compile medication lists, including fill history, for medically complex patients from the electronic medical record and available Medicaid, Community Care of North Carolina (CCNC), and other payer databases.
  • Communicate and collaborate with local pharmacies to explain PHMO programs and provide Medicaid policy and procedure information
  • Track metrics, as needed under the direction of the Lead Population Health Pharmacy Technician, relating to the population health pharmacy program.  This may include, but would not be limited to, Medicaid patient medication reconciliations and medication reviews as well as support around Medicaid preferred drug list (PDL) efforts, tracking pharmacy prescription volume metrics, practice and provider prescribing metrics as well as assisting in tracking PHMO pharmacist activities reportable to CCNC central office as well as the NC Division of Medical Assistance (DMA).
  • Maintain a basic understanding of the NC Medicaid PDL and the Medicaid prior authorization process
  • Document all patient interactions and activities performed in support of the PHMO Care Managers or clinical pharmacists in the appropriate CCNC documentation system, DukeWELL Portal, and/or Maestro Care as requested by the Lead Population Health Pharmacy Technician, the Manager of Population Health Pharmacy, and/or PHMO-NPCC leadership. 
  • Assist with special population health pharmacy initiatives and projects as needed
  • Utilize available databases and software to assess patient activity/medication adherence and address barriers to care, when possible.
  • Participate in staff meetings, in-services, and other program-specific tasks and activities as required. 

Takes responsibility for personal and professional growth.

Required Qualifications at this Level

Education: Work requires high school or equivalent plus successful completion of a formalized Pharmacy Technician program. 

Pharmacy Technician certification is required.

Experience: Work requires a minimum of two years experience as a Pharmacy Technician plus completion of advanced competencies checklist as documented and approved by the Department of Pharmacy.


Degrees, Licensure, and/or Certification:

Pharmacy Technician Certification is required

Knowledge, Skills, and Abilities:


Distinguishing Characteristics of this Level


The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Requisition Number 401475135
Location Durham
Job Family Level C1
Exempt/Non-Exempt Non-exempt
Full Time / Part Time FULL TIME
Regular / Temporary Regular
Shift First/Day

Minimum Qualifications


Work requires high school or equivalent. Successful completionof a formalized Pharmacy Technician program preferred.


Work requires a minimum of two years experience as a Pharmacy Technician plus completion of advanced competencies checklist as documented and approved by the Department of Pharmacy.OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Degrees, Licensures, Certifications

Pharmacy technician certification is required from the Pharmacy Technician Certification Board (PTCB).North Carolina Board of Pharmacy registration is required.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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