Assistant Director, Parking and Transportation Administration
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD’s mission is to provide high-quality service in a fiscally responsible manner. The Division is currently focused on three major initiatives: Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels; driving productivity for the Division and its customers through the better use of technology, and enhancing service offerings through upgrades and expansions of facilities. http://cms.business-services.upenn.edu/
This position is responsible for management of the Parking & Transportation Office, including direction of the administrative operation and for ensuring compliance with revenue & operational policies/procedures.
Responsibilities include staff leadership, training & supervision; management of parking programs, including individual & departmental permits, mass validation & special event programs; customer service; reporting; and communications.
This position reports to the Associate Director for Parking, has two Customer Services staff direct reports, and oversights one aligned financial support position.
The position partners with BSD Finance and IT teams to support the financial, process improvement & technology goals of Parking & Transportation.
The incumbent also represents the Associate Director, Parking on committees and forums across university as required.
A Bachelor’s Degree and 3 years to 5 years of experience or equivalent combination of education and experience is required. At least 5 years supervisory experience managing transactional services; preferably with at least 3 years’ experience working within a University or retail environment.
Experience in operations & finance, with an understanding of IT environments. Demonstrated customer service resolution skills. Highly organized & detail oriented. Effective in managing priorities. Exceptional verbal & written communication skills. Proficiency in analytics, computer applications & understanding of data systems.
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.