Training and Compliance Officer
About Arden University
At Arden University our vision is to make education more accessible, engaging and beneficial to people everywhere. Arden has ambitions to disrupt the traditional concept of how people access Higher Education, in line with Government policy. 2018 is therefore an exciting year for the University as we continue with our transformation and development programme, driving an industry-leading learner experience and further developing our innovative ‘compressed-blended’ full time degrees across 6 UK and international campus locations.
We are a values-driven organisation, and in line with our values of supportiveness, integrity, innovation and ownership, we want to make sure that each of our study centres is delivering an outstanding student experience that is completely aligned to our brand promise, whilst providing a tailored and personalised experience reflective of the local needs and culture of the student and staff profile. We pride ourselves on the relationships we build with our students and the importance our staff across the organisation place on supporting students to realise their potential. We recognise that the pressures of people’s hectic, modern lives often mean our students are constrained - by location, cost, family/caring commitments or simply time. By making our degrees, masters and MBA programmes available through both online distance learning and flexible on-campus ‘blended’ study, we have been able to support students ranging from 18 to 80 years old to achieve their ambitions and benefit from Higher Education.
Vacancy: Training and Compliance Officer - London
Arden’s rapid growth has created an opportunity to expand our training and compliance team. Based in London, you will plan, develop, document and deliver all aspects of training in relation to UK Blended Learning recruitment as directed, within available resources and to agreed budgets and timescales.
Reporting to the Training and Compliance Manager, you will ensure that the business has sufficient qualified Course Advisors to meet recruitment objectives and achieve quality standards, whilst always adhering to best practice. You will coordinate all activities concerned with training requirements, ensuring a collaborative, communicative and unified approach.
Additionally, you will provide specific training, including Arden Course Advisor Inductions, to new starters and undertake duties to ensure ongoing training is planned and delivered. This will involve regular monitoring of UK course advisors and providing detailed feedback and proposals for improvement to business stake holders.
Please note, some travel within the UK will be required for this role.
You will be able to work both independently and within a team environment, you must be self-disciplined, organised and happy to take a lead. You will have exceptional communication skills and ultimately be an outstanding face-to-face communicator. You will need to be a people person, having excellent social and interpersonal skills. Empathy and strong listening skills are also important.
You must be comfortable in delivering training on a one-to-one or group basis. Experience in training and its delivery would be beneficial. Your experience has given you enthusiasm and passion for delivering excellent customer service.
You will have the ability to plan and prioritise tasks effectively and work to deadlines. Accuracy and good attention to detail is also crucial.
This is an exciting time to join a University that represents the future of Higher Education – please get in touch to via email@example.com receive a fuller job specification. For an informal conversation about this role, please contact Leighann Trick, Training and Compliance Manager at Arden University via email at firstname.lastname@example.org.
To apply please forward your CV and covering letter to email@example.com.