Assistant Director of Advisory Services and Academic Support

Pennsylvania United States
17 Sep 2018
End of advertisement period
17 Nov 2018
Contract Type
Full Time

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

The School of Arts and Sciences forms the foundation of the scholarly excellence that has established Penn as one of the world’s leading research universities. We teach students across all 12 Penn schools, and our academic departments span the reach from anthropology and biology to sociology and South Asian studies.

A key part of this position is to be a member of the academic crisis management team (CaseNet) that coordinates services and programs for students in academic or personal difficulty including providing support and referrals, and assistance with communications. In addition, meet with and advise students on walk-in basis or by appointment. Provide advice, clarification and interpretation of the rules, regulations and procedures of the College and other University divisions to students, parents, faculty members, and to external constituencies. Also involved, as assigned, in the activities of one or more of the advising working groups. Responsible for working with complex administrative applications and processes involving web applications, desktop databases (FileMaker Pro), and Excel.

The main duties for this position include:

  • Provide support and referrals to students experiencing academic or personal difficulties, including students who are considering taking a leave or withdrawing from the University
  • Provide outreach and data management for at risk students as a member of the academic crisis management team. Support the members of the CaseNet team in documenting key interactions and establishing and maintaining appropriate records and data
  • Support for CaseNet’s data analysis projects such as CPN reporting, as well as organizing meetings, conferences and special events with partner offices which are part of the College’s programming for at-risk populations
  • Assist with the coordination of the advising, record keeping and documentation that are part of a student’s movement through the processes of going on leave and returning from leave. Duties include assisting in the research and analysis of student histories and records and coordination of data from several advising databases.
  • Assist in the management of the advising education programs
  • Coordinate various advising communications; Handle inquiries from academic advisors and send out information on registration or new programs. Develop and maintain advising listeservs. Participate in the orientations and other meetings of premajor advisors.
  • *Support senior staff in implementing College-wide assessment initiatives

A Bachelor’s Degree and 2 years to 3 years of experience or equivalent combination of education and experience is required.

Excellent interpersonal and organizational skills required.

Understanding of curriculum.

Ability to work independently and meet deadlines required.

Ability to work cooperatively as a member of a team and collaborate on projects required.

Substantive experience working with complex web applications, enterprise-level FileMaker Pro solutions, Microsoft Excel, Microsoft Word, calendaring, email, and web browsers. Eagerness to grow technology skill set and a passion for new projects and challenges.

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.