Starting Salary Range: Commensurate with Experience
Employee group: Full Time
Schedule: Monday - Friday/ 8:30 am - 5:00 p.m.
Employee subgroup: Salaried Exmpt
Location: 02-MD:Mount Washington Campus
Department name: 10003718-IT@JH Enterprise Directory and Messaging
Personnel area: University Administration
General Position Summary:
In accordance with institutional policies and standards responsible for administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise wide platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and /or software release upgrades into the current environment. Conducts systems performance evaluations, monitoring, patch management and security evaluations.Analyzes user needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and makes recommendations for products and services that meet those needs. Ensures that all systems environments are maintained in an efficient and cost-effective manner.
Position is responsible for managing servers, appliances and applications supported by the Enterprise Directory Services and Infrastructure (EDSI) team. Some infrastructure supported by the team includes the Infoblox DHCP, and DNS environment, Active Directory (AD), Public Key Infrastructure (PKI), SQL back-ends servers supporting the JHED (Johns Hopkins Enterprise Directory) and Identity Management environment, SSL VPN, Office 365, and Skype for Business. This position will be responsible for providing architect engineering design, implementation, governance, testing, support, and compliance with Johns Hopkins policies for infrastructure services supported by the EDSI team. Responsible for the daily operation of the services and understanding the complexity of a large environment with multiple infrastructure requirements.
- Develop solutions based on extensive technical knowledge, skills and experience.
- Influence clients towards innovative/integrated solutions.
- Responsible for full life-cycle of medium to large sized complex projects; strong technical skills.
- Strong ability to understand complex business processes.
- Complex and large projects typically are applications/systems with 501-3000 concurrent users requiring uptime commensurate with Clinical, Business critical, Education critical or Enterprise systems.
- Impacts of outages will cause major disruption such as implementation of downtime procedures, major disruption of business operations, and/or cascades to more than 7 systems/applications. Disruptions are without obvious or simple workarounds.
- Build and maintain client relationships through positive interactions.
- May provide assistance to lower level positions.
- Project scope can span an entire department, division, or enterprise-wide level.
- For enterprise-wide level typical projects impact the broader customer base of Johns Hopkins and its most mission critical systems.
- Projects often require interaction with various departments and teams both within and outside the department.
- Work is complex.
Describe the specific devices, software, projects for which the position is responsible:
- Infoblox DDI solution is used throughout the Hopkins wired and wireless community.
- Strong DNS, DHCP and IP Address Management (DDI) experience is essential.
- AD, certificate services, Office 365, VPN, etc. is use throughout Hopkins for with integrations with various applications.
- Our environment must be highly available and secure in order to successfully support both the Hospital and the University.
- The technologies involved in designing, deploying, and managing EDSI supported services include a knowledge of DNS protocol, DHCP protocol, Perl scripting, Networking, IP Subnetting, AD, PKI/Certificate services, VPN, Office 365, and server and appliances support.
- Implementation involved strong technical and implementation knowledge of implementing systems in the Public cloud (Azure and AWS).
Describe scale/size of area, project and/or system supported:
DNS, DHCP, AD, PKI, VPN, etc. services is used across the university, hospitals and medical institutions for business critical processes. It is used by applications, systems and network attached devices (Wired and Wireless).
The Systems Engineer must possess strong technical skills and independently stay current with a constantly changing technology and vendor landscape. The Systems Engineer is expected to lead projects and manage supporting staff as assigned to complete the project. The Systems Engineer is expected to work with management on setting timelines and priories and work independently to achieve project goals.
The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
Systems Analysis/Design (Enviroment/Platform)
- Design complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes.
- Provide written documentation and diagrams of findings to share with the client and other IT colleagues.
- Design complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
- Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., opensource or Internet2 initiatives) to provide configurable tools to the customers.
- Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes.
- Research, recommend, and implement new technologies based on the value to the institutions.
- Works with vendor processes and product to improve the quality and fit for the institutions.
- Typically establishes product mastery, and demonstrates initiative for improvements.
Install and Configure
- Install and configure complex server hardware and operating systems by following technical documentation to provide a working product.
- Evaluate, implement, and manage appropriate complex software and hardware solutions by using best practices for the environment to ensure system integrity.
- Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.
- Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability.
Maintain and Troubleshoot
- Provide complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.
- Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.
- Develop complex scripts and solutions by using departmental standards to automate systems management.
- Perform complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.
- Design and/or integrate security authorization and access control.
- Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.
- Generate and maintain complex periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users.
- Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers.
- Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause.
- Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
Project Collaboration and Lifecycle Participation
- Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer.
- Communicate to all parties the nature, significance, and risk factors.
- With assistance of the project team, develop RFP’s from requirements gathered by following institutional and purchasing guidelines in order to present well documented requirements to potential vendors for proposed solutions.
- Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor.
- Assist vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers.
- Participate in scheduled project team meetings by attending all meeting to provide input to the project team.
- Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference.
- Develop test scenarios appropriate to changes being implemented by following testing guidelines to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
- Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
- May participate in Institutional and Departmental committees and initiatives.
Additional experience can be substituted for education.
Five years related experience.
Additional education can be substituted for experience.
Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.
Preferred Job Qualifications:
Knowledge in the assigned IT environments.
- Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
- Must demonstrate strong critical thinking and analytical reasoning skills.
- Ability to work on multiple priorities effectively.
- Ability to prioritize conflicting demands.
- Ability to execute assigned project tasks within established schedule.
- Ability to work collaboratively in a team environment.
- Ability to communicate effectively in the service of users and colleagues.
- Writes and communicates clearly and concisely.
- Possesses sound documentation skills.
- Ability to maintain confidentiality.
- Musts demonstrate exemplary customer service skills.
List required & preferred skills specific to position:
- Windows OS
- Perl Scripting
- Linux OS
- IP Subnetting
- IP Address Management
- Office 365
- Knowledge of servers support in regards to fine-tuning, troubleshooting, and upgrading.
- Knowledge of AD, SQL, Infoblox, etc. support in regards to adds/changes/deletes using the various applications management tools GUI.
- Responsible for back-up and recovery practices, and maintaining integrity and reliability of access to information.
- Responsible for establishing and/or maintaining end user access policy and permissions.
- Responsible for coordinating and implementing best use practices, and communicating with management best use scenarios.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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