Medical Secretary, Hematologic Malignancies and Adult Blood and Marrow Transplant

Location
North Carolina, United States
Posted
13 Sep 2018
End of advertisement period
13 Nov 2018
Ref
401382915
Contract Type
Permanent
Hours
Full Time

Job Description:

The Hematologic Malignancies and Adult Blood & Marrow Transplant Medical Secretary (New Patient Coordinator) is an integral part of the patient care team and is responsible for patient registration, scheduling and coordination of care activities, and record collection for new and established Hematologic Malignancies & ABMT patients.

  • 70% of effort focused on New Patient Intake:
    • Handle new referrals to Clinic from various sources – take inbound phone calls from referring providers and patients; monitor and manage referrals that come via fax or Maestro Care In-Basket
    • Our team sees 70 different diagnoses – the new patient coordinator verifies appropriateness of which physician will see the patient and how soon does the patient need to be seen – depending on diagnosis and progression of disease (new diagnosis, relapsed/refractory, long term follow-up)
    • Register new patients and schedule new patient visits with appropriate physician and timing along with subsequent ancillary appointments such as labs, imaging, social work counseling, financial counseling, and/or other program-specific services.
    • Collect, organize, and review all medical records obtained for new patient evaluation – work with clinical teams to obtain appropriate pathology reports and to order additional tests if needed – labs, imaging, bone marrow biopsies, etc.
    • Schedule “consults” on inpatient service as well as transition “news” from inpatient service to Clinic when discharged from the inpatient unit.
    • If for transplant or cellular therapy, work with PRMO Patient Financial Coordinators to confirm financial clearance for transplant or cellular therapy care
  • 10% of effort focused on transitioning patients from Hematologic Malignancies Clinic to ABMT Clinic when appropriate for transplant
     
  • 10% of effort focused on return/established patients needing to reschedule their existing appointments
    • Work with the clinical team to determine if in fact patient can reschedule (not always an option depending on where the patient is with their active treatment).  If the patient can be rescheduled, the New Patient Coordinator reschedules the return visit but also works with moving all their other subsequent appointments (labs, imaging, and oncology or transplant treatment).
       
  • 10% of effort focused on return/established patients who call the office seeking medical care and/or symptom management from a care provider
    • New Patient Coordinators are 1st line of answering these calls. Confirm that the patient is in need of medical care and/or symptom management, then transfer the call to Triage Nurse.

Knowledge, Skills, and Abilities:

  • Strong verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Excellent communication skills, telephone etiquette, and strong patient interaction experience. 
  • Demonstrated ability to organize and prioritize work.
  • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information and maintaining records and forms.

Requisition Number

401382915

Location

Durham

Duke Entity

DUKE HOSPITAL

Job Code

4527 MEDICAL SECRETARY

Job Family Level

C1

Exempt/Non-Exempt

Non-exempt

Full Time / Part Time

FULL TIME

Regular / Temporary

Regular

Shift

First/Day

Minimum Qualifications:

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
 
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education:

Work requires a general educational background normally equivalent to a high school education.

Experience:

Work requires two years of related medical clerical experience sufficient to acquire skills in office organization, patient scheduling,  and patient communications. A completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience.

Knowledge, Skills, and Abilities:

  • Strong verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Excellent communication skills, telephone etiquette, and strong patient interaction experience. 
  • Demonstrated ability to organize and prioritize work.
  • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information and maintaining records and forms.

Auto req ID:

97613BR