Patient Service Coordinator

Maryland, United States
26 Sep 2018
End of advertisement period
26 Nov 2018
Contract Type
Full Time

Classified title: Patient Service Coordinator
Working title: Patient Service Coordinator/Medical Assistant
Role/Level/Range: ATO/2/OD
Starting Salary Range: $30,805 - $42,390 (commensurate with experience)
Employee group: Full-Time
Exempt Status: Non-Exempt
Schedule: Working 40 hours per week; Monday-Friday
Location:  Johns Hopkins Greenspring Station
Personnel area: Johns Hopkins University

General summary/purpose:

The Patient Service Coordinator (PSC)/ Medical Assistant (MA) will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at Greenspring Station. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Specific duties & responsibilities:

Schedule patients for laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations. Coordinate visits either within the department or between several departments. Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Send medical questionnaire forms to patients to obtain missing information. Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. Obtain or verify patients’ demographic data by phone or in person. Fill vacancies due to cancellations. Obtain pre-certifications as required by patients' health care insurers or managed care providers. Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. Assist in arranging patient transportation. Answer phones and provide routine information to callers. If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.

Review patient charges and extract chargeable items. Collect time of service payments, issue receipts, and prepare cash settlement records. Input diagnostic and procedure codes to TAP system for computer billing. Discuss patient charges, if appropriate, with patients and/or patients' families. Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans, or other payment sources. Refer patient to appropriate office and ensure application for funds has been made. Prepare patients’ statement of charges and review with patient. Assist with basic insurance and third party queries and explain payment policies. Mail lab and patient result letters, create, and maintain electronic patient charts. Provide accurate and timely messages to providers. Fulfill HIPAA compliant ingoing and outgoing medical records requests. Manage incoming and outgoing faxes. Provide accurate appointment check-in and check-out.

Display responsible behaviors, communicate effectively to others and function as a member of the healthcare team. Function under the direct supervision and authority of the physician when performing clinical tasks during patient care. Report to the clinic manager, who is responsible for administrative supervision, staff development, and orientation of the PSC/MA to the area's policies and procedures. Demonstrate competency in all skills related to the performance of patient care. Maintain an inventory of examination/procedure room supplies. Assist in the organization of efficient patient flow. Organize the clinic environment to assure patient safety. Demonstrate problem-solving skills as they relate to patient care activities. Provide guidance for and act as a role model for other PSC/MAs in the clinical area.

Education and Experience:

Required: High School Diploma/GED, and completion of an accredited Medical Assistant training program, such as courses provided through Medix, community colleges, and/or vocational schools. One year of work experience in a similar service oriented industry required.           

Minimum qualifications (mandatory):

Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, and NAHP) required. If not currently certified/registered, must become certified/registered within 90 days of date of hire. Current CPR certification required. Must maintain MA and CPR certification/registration during duration of employment in this position

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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