CO Senior Medical Office Coordinator
The Sr. Medical Office Coordinator (MOC) will be involved in the establishment of a new multi-specialty care Center called the Hopkins Lupus Center. The Sr. MOC will:
- Coordinate the day-to-day activities of the Lupus Center, to ensure exemplary patient relations and a smoothly functioning Center.
- Resolve patient problems and third party issues (including insurance) and refer patients to appropriate resources as necessary.
- Offer friendly, courteous, and confidential assistance to patients to ensure an optimal experience while visiting the Hopkins Lupus Center.
- Maintain accurate and detailed information on each patient to facilitate a successful patient encounter.
- Use automated systems (EPIC) to expedite patient requests, including refills and test scheduling.
- Work with others in a team environment exhibiting professionalism and exemplary customer service skills.
Specific duties & responsibilities:
- Schedules procedures, consultations and other ancillary tests/procedures.
- Creates new processes and systems to ensure high level of service to patients. In particular, the updating and printing of patient encounter forms.
- Provides exemplary customer service by utilizing service excellence techniques. Independently resolves and makes decisions to respond to patient problems in a proactive and timely manner.
- Independently resolves third party issues and make decisions as to when a medical professional should be consulted.
- Demonstrates understanding and sensitivity to diversity. Considers cultural and linguistic differences that may impact patient experience and makes appropriate accommodations/recommendations to ensure patient expectations are exceeded.
- Obtains pre-certifications/pre-authorizations as required by patients' health care insurers or managed care providers for service and medications.
- Assures all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing.
- Completes forms for pharmaceutical company charity drug programs. Files and scans patient records as necessary.
Minimum qualifications (mandatory):
High School Diploma or GED, a minimum of three years progressively responsible medical office experience. Additional education may be substituted for up to two years of experience per the JHU equivalency formula.
Experience in the Johns Hopkins system strongly preferred. 2 years in similar service-oriented industry highly desirable.
Classified title: Sr. Medical Office Coordinator
Starting Salary Range: $16.91-$23.25(commensurate with experience)
Employee group: Full-Time
Employee subgroup: Non-Exempt
Schedule: Working 40 hours per week; Monday-Friday 8:30am-5:00pm
Location: Johns Hopkins East Baltimore Campus 1830 E Monument Street
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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