Financial Aid Coordinator

Maryland, United States
28 Sep 2018
End of advertisement period
28 Nov 2018
Contract Type
Full Time

Role/Level/Range: ATO 40/E/03/OF 
Starting Hourly Rate Range: $19.24-$26.47
Employee group: Full Time 
Schedule:  40.0 hours, 5 days a week
Employee subgroup: Salaried Non-exmt 
Location: 05-MD:School of Public Health 
Department name: 10001065-Student Financial Services 
Personnel area: Johns Hopkins University

General summary/purpose: 

The Financial Aid Counselor provides support to the Office of Student Financial Services in all facets of aid administration and plays a significant role in communication with students in all aspects of their awards.

Specific duties & responsibilities:

  • The Financial Aid Counselor advises students, faculty and staff regarding federal, institutional, state and private aid programs including program eligibility, application requirements and loan repayment terms.
  • Verifies eligibility and authorize awards for Federal Graduate PLUS Loans, private education loans and institutional, state and private scholarships funds utilizing various electronic processing systems.  These include PowerFAIDS, Electronic Loan Management (ELM), Maryland College Aid Processing System (MdCap), Americorps and other private scholarship processing systems.  
  • Updates PowerFAIDS Student Aid System with application documents received; plays an important role in communication with students regarding the status of their application, awards and disbursement of their awards via phone, email and in person; run assorted PowerFAIDS queries to identify student records eligible to receive various financial aid communications throughout the financial aid processing cycle including required application documents, applications status, award notifications, etc.
  • Assist in the day-to-day administration of the Federal Work-Study Program; prepare job postings, monitor student earnings and overall program activity; send student communications regarding their awards. 
  • Query the National Student Loan Data System (NSLDS) to review a student’s prior loan history and/or the Common Origination and Disbursement system to verify a student’s loan processing status
  • Respond to lender skip-trace requests and communicate with delinquent borrowers to assist in the prevention of loan default
  • Other duties as assigned including supporting Admissions Office recruiting and new student orientation events; create and maintain an inventory of financial aid handouts, flyers, etc. for distribution

Minimum qualifications: 

  • High School Diploma/GED. 4 years progressively responsible administrative experience.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

* JHU Equivalency Formula

30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *

Preferred qualifications: 

Bachelor’s degree; two to three years’ experience in financial aid administration or other closely related academic services area preferred.

Special knowledge, skills, and abilities:

  • Knowledge of Federal Student Aid programs
  • Capacity to follow wide-ranging polices and standards required for aid administration
  • Ability to communicate technical details and instructions clearly and concisely, both verbally and in writing among diverse customer groups
  • Experience with student information systems
  • Strong commitment to student services
  • Proficient in Microsoft Office applications

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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