Patient Service Coordinator/Medical Assistant

Maryland, United States
30,804- 42,390 (commensurate with experience)
28 Sep 2018
End of advertisement period
28 Nov 2018
Contract Type
Full Time

General summary/purpose:

Be able to check-in patients, check-out patients and do vitals and input pharmacy information and meds. Stock clinic rooms.

Specific duties & responsibilities:

Medical Assistant responsibilities: 

The Medical Assistant (MA) has duties and responsibilities related to patient care including checking vitals including BP, orthostatic, height, weight, temp, pulse, pulse ox if needed, allergies, pain, meds, and pharmacy. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The MA functions under the direct or indirect supervision and authority of the physician when performing clinical tasks during patient care. The MA reports to the clinic manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area’s policies and procedures. The MA must demonstrate competency in all skills related to the performance of patient care. The MA maintains an inventory of clinical supplies, assists in the organization of efficient patient flow, and organizes the practice environment to assure patient safety. The MA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area. Other duties as assigned.

Patient Service Coordinator responsibilities: 

  • Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience.
  • Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
  • Schedule patients for laboratory tests, medical examinations, consultations and follow up appointments.
  • Relay information to patients regarding preparation for laboratory tests and examinations.  
  • Coordinate visits either within the department or between several departments.
  • Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
  • Print and mail directions, maps, fee schedules, and department specific information to patients.
  • Send medical questionnaire forms to patients to obtain missing information.
  • Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
  • Obtain and/or verify patient's demographic data by phone or in person.
  • Confirm appointments by telephone and/or mail.
  • Fill vacancies due to cancellations.
  • Obtain pre-certifications as required by patients' health care insurers or managed care providers.
  • Register patients for clinical appointments using computerized database.
  • Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
  • Arrange or assist in arranging patient transportation.
  • Answer phones and provide routine information to callers.
  • If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.
  • Review patient charges and extract chargeable items.
  • Collect time of service payments, issues receipts, and prepare cash settlement records.
  • Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
  • Prepare patient's statement of charges and review with patient.
  • Assist with basic insurance and third party queries and explain payment policies.
  • Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out. Scanning patient records.

Minimum qualifications (mandatory):

Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. Current CPR certification required. Must maintain MA and CPR certification/registration during duration of employment in this position. Must have a personal vehicle, with insurance.

Preferred qualifications:

  • 1 year experience as a Medical Assistant, EPIC trained

Special knowledge, skills, and abilities:

  • Medical Terminology

Technical qualifications or specialized certifications:

  • Medical Assistant Certificate, CPR

Any specific physical requirements for the job:

  • Can lift about 30 pounds

Supervisory responsibility:

  • One

Role/Level/Range: ATO/2/OD
Starting Salary Range: 30,804- 42,390 (commensurate with experience)
Employee group: Part-time
Employee subgroup: Non-exempt
Schedule: Working 22 hrs. per week; Monday, Tuesday, Thursday, Friday 12-5:30
Location:  Johns Hopkins Greenspring Station/Falls Concourse Suite 250

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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