UNIVERSITY OF BRISTOL

Customer Services Manager

Location
Bristol, United Kingdom
Posted
10 Jul 2018
End of advertisement period
23 Jul 2018
Ref
SUPP104321
Contract Type
Fixed Term
Hours
Full Time

Work Pattern:

Monday - Friday

*Including a requirement to take part in the Duty Manager rota covering Bank Holidays and University Closure Days where a front line service is delivered and Library Services sites are open.

Responsibilities:

You will be  responsible for overseeing and developing a functional area of library operational activity, to ensure that policies, processes and services within that area of responsibility are disseminated and rolled out across all Customer Services teams. Responsible  for the management and coordination of library customer services delivery across a zone of libraries and study spaces. Managing front-line library staff teams delivering lending, enquiries and other learning support (face to face and online) in a blended environment of physical and digital learning spaces is central to the role.  You will work in collaboration with the two other Customer Services Managers to ensure a consistent approach to the development and delivery of front line services. A commitment to customer service excellence is an expectation of this role.

 For further details please contact:

Jane Reynolds (Head of Customer Services) Jane.Reynolds@bristol.ac.uk (Monday-Friday)

The University is committed to creating and sustaining a fully inclusive culture.  We welcome applicants from all backgrounds and communities.

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