Director of User Experience and Planning

Sydney, Australia
06 Jul 2018
End of advertisement period
02 Aug 2018
Contract Type
Fixed Term
Full Time

University of Technology Sydney Library

With a strong commitment to Open Access, client engagement and digital collections, UTS Library is globally recognised as a leader in innovative service provision. The Library is currently going through the next phase of transformation with new leadership, an expanding service profile and a new building at the heart of the campus (due 2019) all ensuring the Library remains core to learning and research at UTS.

As the Director of User Experience and Planning, (DUEP),  you will be responsible for ensuring that the Library is equipped to deliver a superior user experience by ensuring Library spaces are maintained and developed in concert with the direction and ambitions of the University.

A truly diverse role you will also provide leadership in the business functions of the Library with a focus on driving the Library’s business excellence, budget management, human resource development, organisational planning, communications and program management functions. 

With a strong focus on user experience the Library aspires to provide environments that promote learning and success whilst promoting engagement with services and collections in all parts of the UTS experience. You will have a strong commitment to user experience, client focus as well as an innate understanding of the skills required of UTS Library staff to meet the challenges of the future.

Day to day you will have responsibility for:

  • Informal Learning Spaces - ensuring Library spaces are developed and maintained in alignment with the University aspirations.
  • Developing Business Plans, Program Plans, Strategy and Policy.
  • Marketing/Communications/Programs, including the planning, coordination and implementation of the Library’s communication and promotional activities and responsibility for the budgeting and financial activities associated with these activities.
  • Human Resource Management – Identifying and promoting development opportunities suited to staff skills, interests and ambitions. 
  • Undertaking workforce planning processes including succession planning and talent development.
  • Leadership of Library Quality and Administrative Operations.
  • Governance and Decision-Making.

About you

With demonstrated leadership at a senior level within the tertiary education sector or related environment you will have an understanding of informal learning spaces and their impact within an educational or related setting.  You will see yourself as the type of individual who can work effectively as a member of a senior executive team with the political nous to navigate a varied stakeholder landscape.  In an ideal world you will have a background in the higher education sector though you may even come from the arts/cultural sector.

What is crucial is that you are the type of person who will be at ease synthesizing a step change amongst a diverse workforce with the ability to understand individual development needs and delivering a range of programs to raise skill level.

Remuneration & Benefits

Base Salary Range: An attractive and competitive salary package will be negotiated with the appointee. (SSG2)

This role attracts 17% superannuation in addition to the base salary.

Our commitment to work/life support includes benefits such as flexible work practices, child care centres, generous parental leave and support to carers.

This position is full-time and appointment will be made on a fixed term basis for 5 years.

How To Apply

Prior to commencing your application for IRC112455, please review the Position Description and the relevant selection criteria - click on the apply link to be taken to the relevant page. You are required to address the selection criteria in your submission in a separate document.

Please note that only those applications submitted via the UTS online recruitment system will be accepted.  Current UTS employees should apply through their UTS Employee Self Service function.

Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at or on +61 (0) 2 9514 1080.

Specific enquiries on the role may directed to Mr Michael Gonzalez via email at

Please be advised that as part of the selection process that you may be requested to deliver a presentation, the audience for which may include individuals not on the Selection Panel

Closing Date: 02 August, 2018at 11.59pm (AEST)

Applicants must have current and valid work rights in Australia.

We are committed to diversity and social inclusion, evidenced by our WGEA Employer of Choice citation, Wingara Indigenous Employment Strategy and the UTS Access and Inclusion Plan. We welcome applications from women (particularly for senior), Indigenous Australians, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds.

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