Customer Relationship Management Systems Officer

Expiring today

Location
Albury-Wodonga/Bathurst/Wagga Wagga, Australia
Posted
03 Jul 2018
End of advertisement period
16 Jul 2018
Ref
492526
Contract Type
Fixed Term
Hours
Full Time
  • Great opportunity to apply problem solving skills
  • Be involved in the day to day support and implementation of our CRM applications
  • Bring your commitment to continuous improvement

The Role

  • Fixed Term (April 2020), Full Time
  • $74,278 to $80,422 pa (plus super)
  • Albury-Wodonga, Bathurst or Wagga Wagga

Under the direction of the Senior CRM Support Officer, you will ensure that the University obtains the maximum benefit of the application(s) through the development of a high level of competency in the use of the application by relevant departments.

To be successful you will have:

  • Experience in configuring, using and supporting a system similar or the same in design and complexity as a CRM system
  • An ability to learn new systems at a complex level
  • Highly developed problem solving skills

About Us

Charles Sturt University is a young and growing university committed to developing far-sighted people who help their communities grow and flourish. We make a significant contribution to the prosperity and vibrancy of our rural and regional communities, with a reach and impact across Australia and internationally. We work together with industry, communities and students to create new thinking, inspire each other and make a positive and progressive contribution to the world.

The Deputy Vice-Chancellor (Students) has oversight for leading and driving a student-centred culture across the CSU student lifecycle, from awareness through to graduation and alumni. The Portfolio supports the University's objectives to provide sector leading student recruitment and engagement practices, to ensure our students feel well supported on their learning journey whilst developing a lifelong connection to the CSU community.

The Portfolio includes the Divisions of Student Administration, Student Services, Marketing and Communication and the offices of Residence Life and Advancement.

The Deputy Vice-Chancellor (Students) is a member of the Vice-Chancellor's Leadership Team. As such, the Deputy Vice-Chancellor (Students) also assists the Vice-Chancellor generally in providing positive leadership and management for the University.

The goal of the Division of Marketing and Communication is to raise the profile and reputation of the University, and encourage prospective students in our target markets to choose CSU. We achieve this by being collaborative, creative and responsive, working with all areas of the University and our communities to share stories and grow CSU into the future. We ensure that CSU is promoted and presented professionally and consistently in both message and design, and can provide services, advice and resources to help all staff achieve a common purpose and voice.

The Division has two key areas with the following responsibility: Strategic Development (market intelligence, strategy, advertising, faculty marketing, online marketing, content development and design); and Engagement (prospective student enquiries, student recruitment and events). The division also manages international marketing and CSU's customer relationship management system. The Division has 45 FTE staff and an annual operating budget of AUD$12.9 million.

CSU offers a great work-life balance, professional development opportunities and generous financial benefits.

Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Application Requirements

Applicants are expected to apply online and address the selection criteria in the position description. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

Further Information

Additional information is available in the position description or by contacting:

Mark Westerman | CRM Systems Manager & Implementation Lead | mwesterman@csu.edu.au | Ph: 6051 9927

Closing Date: 11 pm, 16 July 2018

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