Receptionist (Tower Hill)
About Arden University
At Arden University our vision is to make education more accessible, engaging and beneficial to people everywhere. Arden has ambitions to disrupt the traditional concept of how people access Higher Education, in line with Government policy. 2018 is therefore an exciting year for the University as we continue with our transformation and development programme, driving an industry-leading learner experience and further developing our innovative ‘compressed-blended’ full time degrees across 6 UK and international campus locations.
We are a values-driven organisation, and in line with our values of supportiveness, integrity, innovation and ownership, we want to make sure that each of our study centres is delivering an outstanding student experience that is completely aligned to our brand promise, whilst providing a tailored and personalised experience reflective of the local needs and culture of the student and staff profile. We pride ourselves on the relationships we build with our students and the importance our staff across the organisation place on supporting students to realise their potential. We recognise that the pressures of people’s hectic, modern lives often mean our students are constrained - by location, cost, family/caring commitments or simply time. By making our degrees, masters and MBA programmes available through both online distance learning and flexible on-campus ‘blended’ study, we have been able to support students ranging from 18 to 80 years old to achieve their ambitions and benefit from Higher Education.
The post-holder will be based in our Tower Hill Study Centre and report to the Centre Manager and will provide a welcoming and helpful front of house service to our students and visitors along with basic secretarial support to staff and the Centre Manager.
An enthusiasm and passion for delivering excellent customer service with a proactive attitude to task completion and problem solving. The Receptionist should be able to plan and prioritise tasks effectively, work to deadlines and collaborate with others to achieve agreed objectives but also have the ability to work on own initiative. You should have the ability to quickly learn new skills/procedures and apply them to the job and be able to react quickly to circumstances as they arise.
You should have a previous experience in a reception/front of house or similar role and possess excellent IT skills including the use of Microsoft office products including MS Word, Excel, Powerpoint and Outlook and be proficient in the use of these programmes. You should also have excellent oral and written communication skills including a high level of accuracy and good presentation of work
This is an exciting time to join a University that represents the future of Higher Education – please get in touch to via firstname.lastname@example.org receive a fuller job specification. For an informal conversation about this role, please contact Debbie Groom, Centre Manager at Arden University Manchester at email@example.com.
To apply please forward your CV and covering letter to firstname.lastname@example.org