Main purpose of the job:
To provide an excellent standard of service to all our customers and visitors encouraging them to explore and make use of all our services, supporting them in achieving their full potential and supporting the University in achieving strategic objectives.
Library Advisers will be part of an agile and flexible team that supports all activities of Library Services.
General duties and responsibilities:
- Provide a warm welcome to all, creating a positive first impression.
- Provide a comprehensive and knowledgeable frontline help and enquiry service and be able to answer a broad range of enquiries, face to face, online and by phone.
- Develop a good knowledge of the facilities, systems, policies and processes to help users solve problems.
- Encourage users to develop their own skills and knowledge, by showing them how to use services and directing them to the range of online and self-directed support and training available.
- Assist in the day-to-day management of library materials and equipment including stock management and re-location, shelving, tidying and search, receipting and processing of new stock.
- Ensure the learning environment is maintained, carry out checks on facilities and equipment, report maintenance faults, ensure policies are adhered to (e.g. noise), replenish printers and other services, organise furniture and study facilities to meet student needs.
- Contribute to the promotion and development of services to ensure we maintain excellent results in national benchmarks and thereby support university strategy.
- Support colleagues in other teams with a range of activities including induction, tours and events, promotion and displays, booking study rooms and pc’s; reporting health and safety matters, participating in cross-team task groups, providing cover for absent colleagues.
- Attend and contribute to meetings, briefings, projects and committees as appropriate. Undertake any other duties as may reasonably be required by the line manager or other senior colleagues.
Specific Responsibilities of this post:
You will also be allocated responsibilities from the list below. This may be on a regular basis or depend on need:
- Reading List and acquisitions admin
- Digitisation and Inter-library loans
- Training library users in basic library skills (and undertaking induction
- Promotion of library and other services
- Journals / newspapers management
- Binding / minor repairs
- Managing post and deliveries
The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. Please ensure that your application demonstrates how you meet the essential criteria. You will be assessed by your completed application form (A), at interview (I) and in some instances through an exercise (E).
Education and Qualifications
- GCSE English and Maths, or equivalent.
Knowledge and skills
- Evidence of a positive, flexible approach to and experience in delivering a consistently excellent customer service, preferably in HE or similar academic environment
- Energy, enthusiasm and a commitment to the key role of libraries in the learning process
- IT Literacy - good knowledge of using core IT systems (e.g. Microsoft Office applications, email, internet) to support your own work and to troubleshoot basic IT enquiries
- Proven ability to work effectively and efficiently both when alone and as part of a team, building positive relationships
- Commitment to a collaborative culture
- Proactive – able to identify & complete tasks in quiet periods without needing to be directed.
- Evidence of an open and friendly manner with customers, using good questioning skills to identify good solutions
- Able to solve standard, predictable problems in accordance with procedures and precedent
- Proven ability to work accurately and pay attention to detail (particularly with routine tasks).
- Organised, disciplined and self-motivated to produce detailed and accurate work.
- Ability to display initiative and take responsibility for tasks and projects in order to meet targets and deadlines.
- Innovative - ability to question, learn and embrace change in a dynamic environment
- Basic numeracy skills in order to work with Library classification systems and record routine statistics.
- Proven ability to deliver a professional, friendly and helpful service in a busy environment, dealing confidently with a variety of customer service demands
- Proven ability to work with users to identify their needs and recommend solutions, including the skills to work with complex and/or unfamiliar language/vocabulary
- Proven ability to proactively offer support and promote services to users
- Excellent verbal and written communication skills enabling you to work confidently, effectively and sensitively with Library users.
- Confidence to approach users to offer support without needing to be asked.
- Flexibility and adaptable to meet the changing needs of our customers and the University
- Open mindedness and innovative thinking
- Innovative in suggesting ways to improve services/processes and keen to implement new services and practices
- Experience of supporting informal training of staff
- With notice, able to work flexible shift patterns e.g. early mornings, evenings and weekends, as well as additional opening hours as and when required
- Ability to carry out tasks that involve physical effort and dexterity.
- Previous experience of working in a library, with good levels of information literacy.
- Experience of supporting students and academics using print and digital information resources.
- Good knowledge of the types of information resources and services relevant to University libraries
- Experience of one of the following:
- Training library users in basic library skills (and participating in induction)
- Marketing of library services
- Journals / newspapers management
- Binding / minor repairs
Salary range: £22,836 - £25,745 p.a. An appointment is usually made at the bottom of the relevant scale. Where a candidate’s current salary already exceeds the bottom point, consideration will be given to the level of skills, experience and profile that the candidate is bringing to the role. The salaries of other staff doing the same or similar work within the department who have similar skills, experience and profile should also be taken into account.
The appointment is offered on a permanent basis, subject to satisfactory references.
The annual leave entitlement is 25 days p.a., additionally there are 3 – 4 days when the university closes for Christmas.
The normal hours of work for full-time staff will be 35 hours per week, plus a lunch break of one hour each day. For part-time staff, hours of work will be pro-rata as specified in the appointment letter.
Set in a beautiful campus, the University has an attractive range of benefits and you can find out more about them on our website.