Enquiries and Communications Assistant

Birmingham, West Midlands (GB)
£22,214 to £24,285 per annum (pro-rata)
18 Jun 2018
End of advertisement period
29 Jun 2018
Contract Type
Full Time

An excellent opportunity has arisen for an organised, creative and enthusiastic Enquiries and Communications Assistant to join a specialist team in the Library. The successful candidate will work in a team dealing with a broad range of enquiries from students, staff and visitors both face-to-face and virtually. They will deal with enquiries via the Library Help Point, live chat, email, phone and social media. Confidence in using these media would be essential. They will also be involved in promotions and communications online or in other media.

The service runs 9.00 – 6.00 Monday – Friday, and the appointed person will work until 6.00 p.m. at least once per week and occasional Saturdays.

Excellent interpersonal and communication skills are essential, as are flexibility, adaptability, team working and a calm and confident manner. You will be educated to at least A Level or equivalent standard, be passionate about customer service and have experience of working in a similar environment. Applications from people who are working towards a Library qualification would be particularly welcome.

Further information on Library Services can be found at For an informal discussion about the nature of this post, please contact the Head of Enquiries and Communications, Lydia Matheson, on 0121 204 4507.

Further particulars and application forms are available in alternative formats on request i.e. large print, Braille, tape or CD Rom.

If you have any questions, please do not hesitate to contact HR via

Aston University is an equal opportunities employer and welcomes applications from all sections of the community.