Senior Assistant Director, Enrollment, Undergraduate Admissions
The Senior Assistant Director for Visitor Experience has the primary responsibility to manage the visitor experience for BU Admissions at the Alan and Sherry Leventhal Center (the Center) which welcomes over 80,000 visitors to campus annually. The Senior Assistant Director works closely with the Associate Director for On-Campus Recruitment who provides oversight and support to establish guidelines and standards for exceptional customer service for all staff working at the Center. The Senior Assistant Director also manages the physical plant of the Center and provides instruction to the professional admissions staff on duty. The Senior Assistant Director supervises an Assistant Director also based at the Center and manages and advises 30-50 Student Admissions Representatives that welcome, check-in, and register visitors and execute front line customer service responsibilities on the phone, via e-mail and social media. These students are paid through Work-Study or Student Employment. The Senior Assistant Director represents the University at the Center on campus through information sessions.
B.A./B.S. with three to five years of directly related experience. Strong public speaking skills are essential. Excellent written and oral communication, organization, problem solving, relationship building skills are also required. Some evenings and weekend days are necessary during the calendar year.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Job Location BOSTON, Massachusetts, United States
Position Type Full-Time/Regular