Systems Support Analyst

Sydney, Australia
14 Jun 2018
End of advertisement period
24 Jun 2018
Contract Type
Full Time

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives.

Since our foundation 54 years ago, we have aspired to be a different type of university: one unbound by ivory towers and sandstone walls. Rather, we are focused on fostering collaboration between students, academics, industry and society, encouraging all to traverse the boundaries of their own perspective and affect change.

Over the years, we’ve grown to become the centre of a vibrant local and global community. A place of constant stimulus and human interaction.

Together, we advance world-class theoretical thinking and translate it into real-world solutions. We’re connecting people across the most diverse fields of knowledge to create bold new possibilities: for their careers, intellectual endeavours, enterprises and the common good.

At Macquarie, people become skilled at switching between specialist and generalist mindsets; mastering complexity, thinking holistically and helping to create a better future.

Connect with us today.

The Team

The IT Business Support Team is a newly established team to provide business systems support to Financial and Student Administration functions.

The Role

Reporting to the Systems Support Team leader, the Systems Support Analyst provides technical support, maintenance and administration of existing and new systems.

Selection Criteria

To be considered for this position, you must submit a cover letter and a separate document addressing the selection criteria and upload these along with your resume.

  • Degree in Computer Science or equivalent business systems experience.
  • Demonstrated experience providing support for production systems including prioritisation/coordination of work across team resources and working to deadlines.
  • Good communication and interpersonal skills.
  • Excellent Incident Management and troubleshooting skills. Documents all actions and troubleshooting steps and communicates these to relevant stakeholders.
  • Experience with ITIL Service Management.
  • Knowledge and experience with SQL.

For further information, please view the position description below.

Salary Package: From $90,330 to $97,937 per annum (HEW Level 7), plus 17% employer's superannuation and annual leave loading.

Appointment Type: Full-time, continuing position

Specific Role Enquires: Cristiano Kochenborger – Systems Support Team Leader on

General Recruitment Enquiries: Shubha Moorthy, HR Officer on 

Applications Close: Sunday 24 June 2018 at 11:55pm

Position Description: Download FilePD_Systems Support Analyst_June 2018.pdf

Macquarie University is an EO Employer committed to diversity and social inclusion. Applications are encouraged from people with a disability; women (particularly for senior and non-traditional roles); Indigenous Australians, people who identify as GLBTI; and those from culturally and linguistically diverse backgrounds.

Applications need to be submitted through the Macquarie University online recruitment system. Where circumstances such as disability or remote location prohibit your access to our online system please contact the enquiries person listed in this advertisement for assistance.