ARDEN UNIVERSITY

Student Support Co-ordinator

Location
Coventry, West Midlands (GB)
Salary
£18-20k per annum
Posted
06 Jun 2018
End of advertisement period
27 Jun 2018
Contract Type
Permanent
Hours
Full Time

About Arden University

At Arden University, our vision is to make education more accessible, engaging and beneficial to people everywhere. 2018 is an exciting year for the University as we undergo a significant transformation and development programme, driving an industry-leading learner experience and rolling our innovative ‘compressed-blended’ full time degrees at several new campus locations.

One of our core brand values is ‘we support people’ and we pride ourselves on the relationships we build with our students and the way our Student Support team nurture students to help them realise their potential. We recognise that the pressures of people’s hectic, modern lives often mean our students are constrained - by location, cost, family/caring commitments or simply time. By making our degrees, masters and MBA programmes available through both online distance learning and flexible on-campus ‘blended’ study, we have been able to support students ranging from 18 to 80 years old to achieve their ambitions and benefit from Higher Education.

Vacancy: Student Support Co-ordinator (Coventry)

You will be responsible for the care and support of a group of distance learners as part of the wider team from enrolment to graduation, taking ownership of their progression, retention and support through first line response to queries via email, phone and skype. As part of a cohesive Student Support Team, the Distance Learning Team provide support to the Blended Student Support Team and this role will involve travel to other campuses on occasion.

Personal Profile

You will be an enthusiastic and self-motivated person with a real passion for building relationships. You will have high energy, determination and drive, always championing the voice of your students. You will demonstrate attention to detail and be flexible in your approach to working with people, always seeking supportive resolutions. Reporting to the Student Support Team Leader you will form part of a close team, championing the students and advocating for them. Warmth, empathy and a passion for excellent customer service are vital in this role.

This is an exciting time to join a University that represents the future of Higher Education. Please apply sending your CV together with covering letter to vacancies@arden.ac.uk

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