IT Coordinator, Senior

Recruiter
Colorado State University
Location
Fort Collins, Colorado, United States
Posted
05 Jun 2018
End of advertisement period
03 Jul 2018
Ref
56883
Contract Type
Permanent
Hours
Full Time

Description of Work Unit

The College of Liberal Arts IT department provides customer service and technical support to the faculty and staff of the 14 departments within the college.

Position Summary

The position is responsible for the day-to-day support of computing resources and systems and for providing exceptional customer service through our help desk system, email, phone, and in-person service to the 14 departments within the college. This position also has direct responsibility for systems and student workers. The position is responsible for hiring, training, supervising the team of student workers. The systems include the JAMF system, printer management system, and imaging servers.

Required Job Qualifications

Bachelor’s degree in Computer Information Systems, Sciences, Business, Management, Liberal Arts or a closely related field
Strong written communication skills

At least 4 years of full-time experience in the following areas:

  • IT break-fix support
  • software support
  • hardware installation and repair
  • IT maintenance activities
  • At least 2 years of full-time experience in the follow areas:
  • Supervision and training of student employees
  • Managing Active Directory Objects
  • Windows imaging with Windows Deployment Services or Microsoft Deployment Toolkit

Experience with asset management and inventory control systems
Technical experience with Windows 7 and MacOS 10 (or later)

Preferred Job Qualifications

  • Demonstrated ability to offer a high level of customer service
  • Knowledge of JAMF Apple Macintosh management systems
  • Experience with print server management
  • Experience with SpiceWorks or LANSweeper helpdesk and inventory management systems

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty Category

Help desk/Technical support

Duty/Responsibility

Provide technical support and customer service to CLA faculty and staff through the help desk system, email, phone, and in-person for their IT issues
Technical duties include: installation, upgrading, maintenance/updates, virus/malware remediation, and troubleshooting IT related issues
Engage vendors for warranty repair services Hire and supervise student employees and develop on-the-job training options Act as point of escalation for IT issues for other team members Manage the imaging, JAMF, and printer server systems Participate in planning of projects related area of responsibility Create, maintain, and review documentation for the students and technicians Other duties as necessary to provide technical support and customer service

Percentage Of Time 50 Essential Duties

Job Duty Category

Projects

Duty/Responsibility

  • Annual departmental computer replacement
  • Lab maintenance and upgrade projects
  • Departmental check-out laptop maintenance
  • Windows 10 feature update rollout and testing
  • Support for other projects as needed

Percentage Of Time 20 Essential Duties

Job Duty Category

Supervision and Training

Duty/Responsibility

  • Mange and oversee IT student staff’s workload, quality of work, and schedules.
  • Develop and provide ongoing on-the-job training and mentoring to the IT student workers and other IT staff
  • Forecast need for student staff through out the year and during summer projects

Percentage Of Time 15 Essential Duties

Job Duty Category

IT Systems

Duty/Responsibility

  • Manage Active Directory objects to maintain a clean and up-to-date system
  • Assist with Active Directory group policy management and planning
  • Administer assigned IT systems: JAMF, printer servers, and Windows imaging Temporary administration of additional systems as needed or in a backup capacity
  • Testing of configurations, software, and group policy settings

Percentage Of Time 15

Special Instructions to Applicants

Please submit a cover letter which addresses the minimum and preferred qualifications, a resume, and the name and contact information for three professional references. References will not be contacted without prior notification of candidates.

Search Contact Bryan Gillispie, bryan.gillispie@colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.