The Estates Office is responsible to the University for the efficient, effective and compliant provision of all building and engineering services across all University buildings whether owned or leased. We provide this service across three main areas, the Main Campus, Stoke Bishop and Langford.
The Estates Office includes Facilities Management Hard Services, which comprises all planned, reactive, compliance, statutory and capital maintenance. This position is based within the Facilities Management Hard Services section of Estates, which has approximately 120 employees comprising professional staff, secretarial support, supervisory staff and a direct labour force around 80 staff.
Working in the Estates Facilities Management Hard Services Team, with colleagues based at Stoke Bishop, you will be directly line managed by the Maintenance Manager.
Carry out repair, maintenance, installation and testing on mechanical building services and systems within the University Estate mainly including Student and Staff Accommodation based in Stoke Bishop and Clifton. There will also be work needed to be carried out at Coombe Dingle at the University’s sports facility.
Take responsibility for the whole package of work which is allocated and decide upon the extent of repair required, referring to Maintenance Technician for support if necessary. Organise all aspects of the work including identification of parts required; liaise with departments to agree optimum time for disruption to services; liaise with outside bodies; signing onto and signing off permits to work; partnership working with other disciplines and/or external contractors.
You will ensure that all records (written, electronic and on mobile devices) are kept up to date, to allow other staff to check on priorities, in periods of absence.
Have excellent communication, customer care and the ability to liaise with staff at all levels to ensure that colleagues in Departments and Facilities Managers are made aware of any work that may affect them/the building they are located in, as well as keep them updated on the status of their various job requests at all times and within Service Levels. Work with minimum supervision, plan and organise maintenance, servicing, fault rectification, inspections, testing of equipment and complete job requests sent to you on the mobile device.
Attend to any faults or incidents that occur. Use own judgement and experience to decide the criticality of works, use Root Cause Analysis to assist in solving problems and issues to ensure that their root causes are addressed completely the first time.
The suitable candidate must have demonstrable experience of general plumbing or mechanical building services. A good knowledge of large complex built environments and the different building services found in different types of buildings, in particular repair and maintenance matters.
Also a general knowledge of engineering and building services. Specific equipment knowledge relating to boiler controls, burner maintenance and general HVAC plant is desirable (gained in most cases by attending manufacturer’s training courses).
Good communication skills and customer care skills are essential. The post holder will communicate with staff at all levels to ensure good co-ordination/liaison during the progress of work. It is particularly important to be able to be adaptable when time pressures mean that alterations in work pattern are necessary to ensure the continued functioning of the building.
Problem solving skills in dealing with modern building controls and associated equipment is desirable.
The University is committed to creating and sustaining a fully inclusive culture. We welcome applicants from all backgrounds and communities.