Divisional Executive Officer

Townsville, Australia
31 May 2018
End of advertisement period
17 Jun 2018
Contract Type
Fixed Term
Full Time

Position Overview

The Divisional Executive Officer provides high quality, high level management, financial strategic and administrative advice on a broad range of issues to, and as required, on behalf of the Deputy Vice Chancellor, Services and Resources. The incumbent is responsible for the development of strategic special projects, undertaking high level investigation and analysis on a range of business initiatives and matters which impact on the University's image and reputation in both the internal and external community, and has overall responsibility for aspects of the Divisional budget. 

The incumbent will consider external and internal environments and drivers to provide strategic and operational management of the Health Safety and Environment Unit (HSE). Supported by a team of WHS matter experts, the incumbent will utilise a high level of judgment to ensure that the University achieves its health, safety and rehabilitation goals and meets its obligations under the Workplace Health and Safety Act (2003), Workers’ Compensation and Rehabilitation Act, Disability Discrimination Act and other safety and health related legislation.

The incumbent will provide strategic and effective leadership to the Manager, Accommodation Services and the Manager, JCU Halls of Residence to manage the accommodation portfolio,ensuring continuous improvement and maintaining the commercial viability of the student accommodation to maximize the amenity and value for money for residents.

Division of Services and Resources

The Division of Services and Resources comprises a number of Directorates and Offices whose activities foster and promote innovation and best practice in the delivery of its services and provide the frameworks and support to assist the Academy and Service Divisions achieve their goals and objectives.

The Division is responsible for overall strategy in relation to: planning, performance and budgeting framework; strategic procurement; financial and human resources; ICT services; business intelligence and statistical reporting; strategic commercial activities, including in relation to the Discovery Rise project and Retail outlets; quality enhancement and policy framework; capital infrastructure planning and maintenance and delivery of capital projects for ICT and the Estate; health and safety management and compliance; provision of campus services including cleaning, grounds maintenance, security and student accommodation.

The Division has a strong customer service ethic and continuous improvement culture. We are receptive to new ideas and ways in which we can enhance our delivery of services for the University. 

Organisational Charts

James Cook University

Division of Services and Resources

Principal Accountabilities

  1. Supported by best practice policies and processes, manage and coordinate a range of strategic activities and projects in order to help attain institutional goals.
  2. Utilise technical knowledge and expertise to provide high level strategic business and budget and financial analysis and administrative advice on a broad range of issues as required, to and on behalf of, the Deputy Vice Chancellor, Services and Resources.
  3. Oversight of the development and monitoring of the Divisional budget including the Capital and Infrastructure Plan and the ICT infrastructure and overhead budgets and procurement plans, producing reports and forecasts, and providing expert financial analysis and advice to assist the Directors within the Division to achieve the required financial outcomes, and drive continuous improvement in cost management through this process.
  4. Provide leadership, strategic direction, and decision making across the student accommodation services portfolio, including the Accommodation Services Office and the JCU Halls of Residence and Cairns Student Accommodation, ensuring viability through strategic marketing and planning of capital investment in amenity, operational efficiency and review of options for service provision, whilst maintaining a culture of high performance, customer service, teamwork and innovation and operation within agreed budget.
  5. Provide leadership, strategic direction, and decision making to the Health, Safety & Environment Unit, ensuring the effective engagement by the Unit with the University community in delivery of WHS culture, training and processes in accordance with HSE policies and procedures, and that the safety management system is operating effectively and is compliant with legislation.
  6. Utilise advanced communication, diplomacy and negotiation skills to establish, maintain, foster and promote collaborative working relationships with a broad range of stakeholders across the University community and externally.
  7. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  8. Demonstrate a commitment to the University values and Divisional attributes.
  9. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff. Your specific level descriptor can be found at:

Professional and Technical

Level 10

Generic Accountabilities 

There are generic responsibilities that apply to all James Cook University staff. 

  1. The Divisional Executive Officer is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Divisional Executive Officer is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance.
  3. The Divisional Executive Officer is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct. 

Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Postgraduate qualification in accountancy with extensive relevant experience and proven expertise in the management of significant human, financial and physical resources or an equivalent combination of relevant experience and/or education and/or training.
  2. Demonstrated experience in financial, business and strategic planning, preparation of business cases and high level financial forecasts, plans and reports.
  3. Demonstrated highly developed oral and written communication, particularly the ability to write clear and accurate reports and the ability to communicate issues, explain concepts and present complex analysis with clarity and professionalism.
  4. Demonstrated highly developed interpersonal, negotiation and networking skills, with the ability to establish and maintain effective, collaborative working relationships with a wide range of internal and external stakeholders and with all levels of the University.
  5. Demonstrated ability to successfully utilise initiative to undertake complex assignments, to meet a range of potentially competing deadlines and a capacity to work collaboratively and effectively within a team.
  6. Demonstrated experience in staff management including the planning of staff and resources; review of performance, mentoring and the ability to effectively lead and motivate a team to obtain high quality outcomes and to ensure the provision of outstanding customer service.
  7. Demonstrated experience with preparation of policies and procedures, and best practice systems.


  1. Project Management experience
  2. Knowledge of, or experience in, the Australian Tertiary Education sector.

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