Front Desk Manager, Student Health Services
The Front Desk Manager is responsible for the supervision, accountability, and coordination of all front office medical records staff. The Front Desk Manager's ultimate goal is to promote efficient and quality customer service by effectively leading staff to fulfill Student Health Services mission and commitment to the students of Boston University. This position will report to and regularly communicate with the Director of Technology and Operations to pinpoint issues impacting patient care, patient flow, and employee interactions. The Front Desk Manager must be able to effectively mentor the front desk staff, provide cross training and support a team centered environment, as well as implement changes necessary for the growth of our business operations.
Bachelor degree preferred with supervisory experience of 2-3 year in running a health clinic practice front desk or customer service department. Education may be substituted by having had advanced specific education in a certificate based program from an accredited organization and experience in a similar type role. Must be able to demonstrate on a consistent basis strong critical thinking and problem solving skills. Efficient and detail oriented; good at multitasking Must have strong interpersonal skills to interact with staff and patients.
Boston University an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Job Location BOSTON, Massachusetts, United States
Position Type Full-Time/Regular