Director, Learning Environments and Technology Services

Brisbane, Australia
23 May 2018
End of advertisement period
13 Jun 2018
Contract Type
Fixed Term
Full Time

Division of Technology, Information and Library Services

About QUT

QUT is a major Australian university with a global outlook and a 'real world' focus. We are one of the nation’s fastest growing research universities and our courses are in high demand. Our graduates include eight Rhodes Scholars, five of these awarded in the past six years.

We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world. We are transforming the student experience we offer our 50,000 students and we place a premium on the international and national accreditation of our various professional degrees.

Our internationally award-winning Science and Engineering Centre is home to The Cube, acknowledged as one of the world’s largest digital interactive learning and display spaces. QUT established the world's first Creative Industries Faculty, and we invest heavily in collaborative learning and interdisciplinary research environments.

Further information about QUT can be obtained from the website at www.qut.edu.au.

Our Vision

The QUT Blueprint 5is our institutional strategic plan. It sets out priorities, strategies and key performance indicators to drive greater coherence and coordination of our efforts. Our overall vision for the future is:

  • to provide outstanding real world education through physical and virtual learning environments and innovative courses that lead to excellent outcomes for graduates living in a diverse and complex environment characterised by rapid, transformative change;
  • to focus on being a globally leading university that delivers solutions to the challenges of today and of the future through high-impact research that spans discipline boundaries and works in partnership with end users, leveraging our deep technological strengths and alignment to the human capital and innovation needs of the global economy;
  • To strengthen and extend partnerships with professional and broader communities to build our reputation as asource of knowledge that is applied to real world challenges.

About the Division of Technology, Information and Library Services (TILS)

The Division of Technology, Information and Library Services (TILS) plays a central role in advising our faculties and divisions on managing information. We provide central support for the academic functions of faculties and technological support for communication and administration across the university.

TILS includes:

  • QUT Library
  • Information Technology Services (ITS)
  • Learning Environments and Technology Services (LETS)
  • Service and Project Management Office (SPMO).

About the Position

QUT has built learning spaces that are amongst the best in the world with technology supporting best practice pedagogy.

The Director, Learning Environments and Technology Services (LETS) is responsible for a range of information technology and audio visual support services, including client computing and desktop environments (12,600 staff and 4,800 student computers) and the vision, strategy, design and development of technology for QUT central learning spaces.

The position is required to provide strong leadership and direction, and a commitment to best practice as well as fostering a culture of innovation and experimentation. The Director facilitates collaborative arrangements with faculties, divisions and service partners to meet the objectives of the university’s Blueprint supporting the strategic integration of information and communications technology into our teaching, research, business support functions and infrastructure.

Currently, QUT is embarking on a large-scale transformation of the way we do our business and, in particular, the way in which we provide services for both students and staff. The IT Function Transformation is one part of this program. The university’s intention for the future is to provide IT and AV services on the basis of a single university-wide model. This position will play a significant role in the implementation of this model.

This position reports to the Deputy Vice-Chancellor, TILS, and is a member of the TILS Divisional Executive group.

Key responsibilities include:

  • Provide strategic leadership in the university in the IT support, educational technology and learning environments areas, including participation at a senior level in the development of university policy in these areas.This will include taking a leading role in the development and implementation of university-wide policies and processes and building strategic collaborations within Australia and internationally, as appropriate.
  • Ensure that the university is provided with innovative and high quality services that support the university’s current needs and its strategic direction in line with the section budget and industry best practice.
  • Ensure the proper management of IT service delivery, educational technology, learning environments, audio-visual services, printing services and media production services at QUT.
  • Effective change leadership during periods of minor and major change for the Department, Division and/or University.
  • Ensuring business risks are identified and managed through effective risk management strategies.
  • Lead and manage staff in the area and provide an environment that fosters a high level of professional development, capability building and a positive organisational culture. This also includes efficient and effective operation of the financial and human resources of the department.
  • Take responsibility for significant design, development, and procurement activities under the university’s asset management plans as they relate to physical and virtual environments.
  • Liaise and co-ordinate activities with service partners and stakeholders within the TILS division, specifically IT Services, and in the wider university community.This will involve developing excellent working relationships broadly across all levels of the university, and maintaining a strong focus on customer/client needs.
  • Manage relationships with external partners, vendors, suppliers and collaborators.
  • Undertake continuous environmental scanning in relation to future policy development in areas relating to ITsupport, educational technology and learning environments.
  • Represent QUT by engaging at a senior level in relevant committees and working parties both internally and externally.
  • Implement and administer University policy with respect to equitable access to education and commitment to health safety and environmental principles and practices.
  • Provide leadership in establishing and maintaining an effective culture of caring for our people and environment.

Real World Capabilities

To deliver on QUT’s global, collaborative and connected vision requires a workforce that embodies the following capabilities:

  • Agility and openness to change
  • Connectivity and collaboration (intra and inter-disciplinary)
  • Cultural inclusion
  • Digital literacy
  • Future-focused thinking (strategic, innovative & design and entrepreneurial)
  • Global in intent and reach
  • Leadership of strategy, action and others
  • Performance and resource management

Type of appointment

This appointment will be offered on a fixed-term, full-time basis for five (5) years.


Gardens Point campus.

Selection Criteria

  1. Postgraduate qualifications or progress towards postgraduate qualifications in a relevant field together with extensive relevant experience; or extensive experience and management expertise, or an equivalent combination of relevant experience and/or education and training.
  2. Extensive experience in strategic leadership and strategy formulation in the areas of educational technology and IT services.
  3. Proven understanding of contemporary pedagogy as it relates to the design,development and application of learning and teaching environments in tertiary education.
  4. Extensive management skills and a proven record of achievement in the effective management of human, financial and technological resources within a large and complex organisation.
  5. Proven ability to build strategic partnerships and work collaboratively across organisational units around the implementation of key initiatives which comprise complex policy and operational aspects.
  6. Highly developed interpersonal, negotiation and communication skills, including the ability to establish positive working relationships with peers, employees and external organisations in the achievement of organisational goals and priorities.
  7. Demonstrated commitment to quality client service and the ability to implement continuous improvement strategies in complex, cross-disciplined activities.
  8. Demonstrated capacity or evidence of potential, to operate effectively in the university context: with its culture of collegiality, innovation, and key activity domains of teaching and learning, research and community.

Salary and Benefits

An attractive remuneration package will be negotiated with the successful applicant.

Beyond personal and professional fulfilment, a career at QUT brings a broad range of tangible benefits. With competitive remuneration and 17% superannuation, the University offers real and generous benefits.

QUT is a high quality and flexible organisation that is proud of its excellent employment conditions which include but are not limited to:

  • Reduced working year scheme
  • Parental leave provisions
  • Study support encompassing leave and financial assistance
  • Comprehensive professional development
  • Salary Packaging

Further benefits can be found at the Working at QUT page.

Information for applicants

The position is open to Australian or New Zealand citizens or Australian permanent residents. Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

For further information about the position, please contact Judy Stokker, Deputy Vice-Chancellor, TILS on (07) 3138 2560; or for further information about working at QUT contact Emma Downey, Senior HR Advisor on (07) 3138 4148.

How to Apply

For further information and to apply, please visit www.qut.edu.au/jobs for reference number 18360.

When applying for this position we encourage you to upload your response to the selection criteria.

Applications close: 13 June 2018

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