BPP UNIVERSITY

Customer Service Advisor

Location
London (GB)
Posted
18 May 2018
End of advertisement period
17 Jun 2018
Ref
2257
Contract Type
Permanent
Hours
Full Time

ROLE OBJECTIVE

To provide proactive customer service and excellent facilities services to students, customers, visitors and staff.

PRINCIPAL JOB ELEMENTS AND RESPONSIBILITIES

Customer Service

As an example, for BPP University students you will be expected to be able to resolve many queries for students at the desk, and to appropriately refer queries on to specialist teams as appropriate, within agreed processes. This may involve referrals to on-site or remote Student Services staff (such as student advice, careers and library), Registry staff (such as student records, learning support and exams), IT and faculty. You will also assist with the delivery of some on-site processes such as taking in documentation for faculty or handing out materials to students, assisting with registrations as agreed by your line manager with the team requesting this work.

IT

In smaller BPP University Ltd centres, library duties may be part of the role, under direction of the Regional Learning Centre Manager/Team Leader

Administration

​Facilities

Health & Safety

Duties to include but not be limited to:

General Responsibilities and Accountabilities for all Team Members

SKILLS, KNOWLEDGE, QUALIFICATIONS REQUIRED

Essential

The successful candidate will be required to undergo an Enhanced DBS check. 

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