Customer Service Advisor
To provide proactive customer service and excellent facilities services to students, customers, visitors and staff.
PRINCIPAL JOB ELEMENTS AND RESPONSIBILITIES
As an example, for BPP University students you will be expected to be able to resolve many queries for students at the desk, and to appropriately refer queries on to specialist teams as appropriate, within agreed processes. This may involve referrals to on-site or remote Student Services staff (such as student advice, careers and library), Registry staff (such as student records, learning support and exams), IT and faculty. You will also assist with the delivery of some on-site processes such as taking in documentation for faculty or handing out materials to students, assisting with registrations as agreed by your line manager with the team requesting this work.
In smaller BPP University Ltd centres, library duties may be part of the role, under direction of the Regional Learning Centre Manager/Team Leader
Health & Safety
Duties to include but not be limited to:
General Responsibilities and Accountabilities for all Team Members
SKILLS, KNOWLEDGE, QUALIFICATIONS REQUIRED
The successful candidate will be required to undergo an Enhanced DBS check.