Business Support Assistant
We have a vacancy for a full time Business Support Assistant (primarily located at UCLan Burnley) to join the Course Administration Service (CAS), within the Academic Registry. This position provides a wide ranging and varied high quality administrative support to academics, students and external stakeholders.
There are six Hubs located across the main Preston campus, designed for the Course Administration Service (CAS) to deliver course administration and support for students and staff. They range in size and support the delivery of the University's diverse curriculum. Hubs provide front-line advice and guidance to students with queries relating to their course, and administrative support to schools. This includes support for student enrolment, student module registration, maintenance of student records, administration of assessment boards and course quality assurance processes including those for professional bodies, in partnership with central teams in Academic Registry. The CAS support provided from our Burnley Campus currently relates back to Hubs at Preston which requires a collaborative and collegiate approach to ensure the specifics of the role and service are achieved.
As part of the Academic Registry, CAS contributes to the delivery of the University's strategic objectives particularly in relation to improving student retention. CAS plays a significant role in assuring the quality of student data to ensure that the University's statutory data returns and internal management information needs are met.
The successful applicants will have significant recent demonstrable experience of current administrative/clerical practices in a busy office environment, organising, updating and maintaining accurate computerised records and files and experience of providing excellent customer service. An ability to organise and present information both verbally and in writing is required along with experience of working in an environment with a high degree of customer contact and the ability to demonstrate initiative and flexibility. You will work closely with other members of the administrative and academic teams.
The successful applicants will also have a range of GCSEs, including English Language and Maths at Grade C or above, or appropriate equivalent experiential learning and the ability to work consistently under pressure, prioritise work and meet deadlines. A collaborative approach to working and a commitment to continuous improvement is also an essential component of the role.
Initially the post holder will operate from the main campus at Preston for a period of time before transition to Burnley Campus. Applicants need to meet all essential criteria on the person specification to be considered for interview.
Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based at UCLan Preston Campus but occasional travel to UCLan Preston Campus may be required.
School/Service: Course Administration Service - UCLan Burnley
Hours: Full time (36.25 hours per week - 1.0 FTE)