Student Advisor, Course Planning

Location
Melbourne, Australia
Posted
16 May 2018
End of advertisement period
03 Jun 2018
Ref
0045713
Contract Type
Permanent

Course Planning, University Services

Salary: $68,892 - $79,130 p.a. plus up to 17% superannuation

About the role

Working within interdependent teams, Student Advisors are responsible for providing first-level enrollment and course planning support, enquiry management, other daily service delivery tasks, and giving general assistance to broad student cohorts across a range of courses.

Services include the provision of information to students, transactional support for online processes and acting as a point of referral to specialist services via Stop 1. The Student Advisor guides and assists students through all stages of the student lifecycle, supporting them towards independence and self-direction.

The Student Advisor will be an excellent communicator, able to build strong working relationships within and across teams. The Student Advisor will be passionate about using teamwork and problem-solving skills in engaging directly with students.

We have multiple roles available in this team with flexibility open to full time or part time applications. Please specify which you are applying for in your cover letter

About you

The appointee will have: Completion or progress towards an undergraduate qualification in a relevant discipline, and/or equivalent mix of education and relevant experience.

  • Excellent verbal and written communication skills;
  • Experience in enquiries management and customer services in service-orientated organizations;
  • Demonstrated experience and an affinity for working within the pressures of a frontline client service across a diverse, multi-cultural client base;
  • Demonstrated strengths in problem-solving and critical thinking, coupled with sound judgement
  • Knowledge of and ability to effectively utilize large complex databases such as CRM and student systems, coupled with sound knowledge of MS Word, Excel, Outlook and strong internet search capabilities.
  • Proven ability to thrive in a changing and fast paced environment

Benefits

  • Maximise your benefits through our Salary Packaging scheme
  • Flexible family friendly policies, providing generous leave and working conditions
  • The opportunity to work in a culturally rich environment
  • A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne

To find out more, go to http://about.unimelb.edu.au/careers/working/benefits  

Culture

The University is a vibrant campus. We have well established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.

† The University of Melbourne is the Number 1 University in Australia and among the leading Universities in the world, according to The Times Higher Education world reputational ranking, the National Taiwan University ranking, The Times Higher Education world university ranking and Shanghai Jiao Tong Academic Ranking of World Universities.

Close date: 3 June 2018

Position Description & Selection Criteria

Download File Student Advisor PD.pdf

*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to http://about.unimelb.edu.au/careers/search/info/selection-criteria