Student Services Innovation Manager

Christchurch, New Zealand
15 May 2018
End of advertisement period
28 May 2018
Contract Type
Full Time

Student Services and Communications
TeRatongaAkonga me teWhakapa

Christchurch, New Zealand

  • Full-time at 37.5 hours per week (1.0 FTE)
  • Continuing (i.e. permanent) position

Play a key role in championing UC's Student Experience.

The vision of the Student Services and Communications portfolio is to champion and revitalise the student experience. It strives to offer every student a 'world class environment' that includes making it easier for students to access services from enrolment through to graduation.

We are seeking a dynamic, innovative and experienced service oriented manager to lead the development of a student focused culture and technology-enabled services. The Student Services Innovation Manager plays a key role alongside UC's senior management and Student Management System programme team, with lead responsibility for ensuring user friendly and robust student administration support is in place.

As the successful candidate you will need to be exceptional at collaborating across a diverse network of stakeholders to support and deliver the vision. As well, you will lead your teams, re-assessing service delivery models, internal processes and working to implement procedural and policy changes to enhance customer, business and technology supported processes.

You will be working with an established team, comprising student admissions and enrolments, scholarships, student information services and the UC contact centre, all delivering quality services. Your leadership style will complement, maintain and establish positive relationships throughout the University community while delivering a better, easier experience for students.

If you believe you have the required skills and experience and you can see yourself as developing, maintaining and inspiring the team to reach their goals, we want to hear from you today!

The University of Canterbury is committed to promoting a world-class learning environment through research and teaching excellence, and has a vision statement of 'People Prepared to Make a Difference'. You will have the opportunity to work alongside members of a diverse academic community and enrich your own professional and personal development.

For information about the range of benefits in joining UC and to apply for this role please visit us at:

The closing date for this position is: Monday, 28th May 2018

Applications for this position should include a cover letter, resume and any additional attachments combined into one document and submitted online.

The University of Canterbury is an EEO employer and actively seeks to meet its obligation under the Treaty of Waitangi.