COVENTRY UNIVERSITY

Customer Service Advisor (Information Points)

Location
Coventry, West Midlands (GB)
Salary
£19,859 - £23,569 per annum
Posted
14 May 2018
End of advertisement period
21 May 2018
Ref
REQ006040
Contract Type
Fixed Term
Hours
Full Time

1 x FT Permanent Customer Service Adviser (36.5 hours/week) - 8am to 8pm

5 over 7 contract (no overtime paid)

Fixed Term Contract until 31st December 2019

Based within Student Services, you will contribute to the effective running of a professional Information Point within the Hub on a rota basis, giving specialist advice and assistance. You will be the first point of contact for enquiries relating to professional and faculty services,arranging appointments, dealing with multi-cultural student enquiries as well as undertaking a variety of administrative duties.

You must be educated to A level or equivalent and have competent and extensive experience of working in an extremely busy environment. It is essential that you have sound IT experience. You must be a very effective team member but also able to work on your own using your initiative, dealing with conflict, have the ability to communicate with people of all nationalities and cultures and be able to work under pressure providing a sensitive approach to our customers.

This post is 36.5 hours per week working a 7.5 hour shift between 8am and 8pm.  

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