UNIVERSITY OF THE WEST OF SCOTLAND

Student Hub Senior Team Member

Location
Paisley, Renfrewshire (GB)
Salary
£22,876 to £27,285 per annum
Posted
14 May 2018
End of advertisement period
24 May 2018
Contract Type
Permanent
Hours
Full Time

Student Development
Paisley Campus

Student Hub Senior Team Member
Full-time, Permanent
Grade 4 £22,876 to £27,285 per annum

As part of the student facing team dealing with a wide range of student enquiries, you will be responsible for the day to day operational management, supervision, training and support of the Student Hub team at Paisley Campus, working closely with range of stakeholders across the university. 

Educated to HND level or equivalent you will have significant customer service experience at a supervisory level, preferably in an FE or HE environment. You will have the ability to drive the delivery of a skilled and high quality student experience with exceptional customer focus, looking at ways to continuously improve and enhance the student experience.

You will have the ability to assess situations and respond accordingly, apply judgement and prioritise workloads as well as possessing a high level of communication, active listening skills and excellent customer care skills. You will demonstrate a high degree of accuracy and attention to close detail and be competent in the use of Microsoft Office, databases and record systems.  
 
This post will be based primarily at Paisley Campus however occasional travel to other campuses is required to meet service delivery requirements.

Closing date:     Thursday 24th May, 2018
Interview date:     Wednesday 27th June, 2018

UWS is committed to equality and diversity and welcomes applications from underrepresented groups. 

UWS is a “Disability Confident” employer.

University of the West of Scotland is a registered Scottish charity, no. SC002520