Police Communications Trainee
Description of Work Unit
Support an atmosphere of safety and security conducive to the fulfillment of the academic mission of Colorado State University and respond to the needs of the campus community. This unit is the point of contact for system entry and deployment of law enforcement, fire, ambulance, rescue, other University departments and outside agency resources. The unit provides communication, support services and technical skills required to fulfill the mission of the CSU Police Department, and also provides education and referrals to the general public.
Evaluates urgency of incoming phone calls, prioritize phone call in relationship to other pending calls quickly by analyzing, interpreting and adapting written procedures, guidelines, professional standards of practice, laws, regulations and rules from memory. The requirement to make prioritization and deployment decisions immediately, particularly in emergent situations, does not allow reference to written materials for guidance, and decisions must be made based upon intimate personal knowledge of the numerous and varied directions and guidance resources.
This position is an entry-level position to be trained in collecting information from the general public and other agencies through verbal, written, or computer contact; analyze and evaluate the urgency of the request and prioritize the request; disseminate to proper personnel or deploy appropriate law enforcement, fire and ambulance services. This position accesses and researches numerous computer databases to gather information and apprise police officers and other agencies of information to assist in investigations. This position transmits and monitors radio transmissions so as to log officer’s daily activities, report incidents, and dispatch emergency and non-emergency services to necessary locations. This position gives pre-arrival medical assistance to the CSU community.
This is an entry level position that will go through extensive training and be closely supervised. The workload and knowledge requirements for this position are extensive. This position requires high integrity and ability to be accurate in even the smallest detail. This position also requires the ability to quickly process multiple requests and correctly prioritize, then deploy appropriate responders and monitor the activities of those responding via radio and Computer Aided Dispatch (CAD). They must be able to function, enter and retrieve data from numerous computer systems simultaneously. The entry level position will be upgraded after successful completion of the 12 month probationary period
Must have a high school diploma or GED.
CONDITIONS OF EMPLOYMENT:
- Must be willing and able to report to work without delay or interruption (30 minute response time preferred) to provide essential or emergency services to ensure health, safety, and welfare of the campus community
- Must be able to type 45 words per minute
- Must submit to and pass a hearing and eye sight test
- Must submit to and pass a polygraph and psychological exam
- Must submit to and pass a criminal history background check that includes a fingerprint check acceptable by Colorado State University and Colorado Crime
Information Center (CCIC) standards (Must not have felony or serious misdemeanor arrests or convictions)
- Must be willing and able to work on a rotating shift of days, nights, weekends and holidays to serve the needs of our campus community. NOTE: This position may work any of the following shifts on a department rotating schedule: 7:00 AM – 5:00 PM; 5:00 PM – 3:00 AM; 9:00 PM – 7:00 AM; 11:00 AM – 9:00 PM. Shifts will be scheduled on weekdays and at least one weekend shift every week.
- Must be willing and able to be on-call in the event of an emergency as required for essential personnel at CSU.
The only document that will be utilized to determine if minimum qualifications, outlined in the job announcement, have been met is the Application. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.
The ideal candidate will possess the following knowledge, skills, abilities and other personal characteristics outlined as critical to this position:
- Dispatch experience in a police/emergency environment requiring regular use of knowledge in: police procedures, emergency medical protocol, and/or emergency vs. non-emergency situations.
- Demonstrated work experience and the ability to multi-task in order to perform simultaneous function (i.e. perform data entry while corresponding via radio with Law Enforcement personnel, gather and disseminate information to emergency responders while maintaining awareness of alarm systems both security and panic etc.)
- Demonstrated ability to prioritize incoming calls for service by using analytical skills, judgment, and problem solving skills.
- Ability to make quick decisions while remaining calm and maintaining composure in high stress/pressure situations.
- Energetic performer consistently cited for sunny disposition and upbeat, positive attitude.
- An adaptable, flexible approach that allows for a wide variety of both independent and team oriented assignments.
Essential Job Duties
Job Duty Category Public Safety Response Duty/Responsibility
- Responds to public safety issues by receiving emergency and non-emergency phone calls on multi-line phones, gathering information which then is analyzed and classified by priority, disseminating information, making referrals to appropriate personnel or departments, or determining a level of response of emergency services including police, fire, ambulance, or non-emergency services including but not limited to facilities services or parking services.
- Documents information received, explains police procedure and gives instructions to caller including medical instructions in life threatening situations.
Percentage Of Time 40
Job Duty Category Log Maintenance Duty/Responsibility
- Logs and documents information received regarding emergency and non-emergency calls, in a Computer Aided Dispatching (CAD) system. Uses information in the same system to determine recommendations for resource deployment.
- Registers response time, police officer activity and status.
- Accesses information entered by other employees or to ascertain needs of other Emergency Service Agencies under mutual aid agreements.
- Access, use, and maintain knowledge of CCIC/NCIC systems (Colorado Crime Information Center/National Crime Information Center)
Percentage Of Time 25
Job Duty Category Communication Duty/Responsibility
- Exchanges information with department personnel, specifically patrol officers, and other agencies via multichannel radio console.
- Expedites deployment of police, fire, and EMS to emergency situations and dispatches appropriate personnel to non-emergent police incidents.
- Clarifies or condenses information to be disseminated over the radio as needed.
- Monitors radio traffic from other law enforcement agencies in the area for officer safety issues.
Percentage Of Time 20
Job Duty Category Alarm Monitoring Duty/Responsibility
- Monitors a computerized alarm system that sets environmental building controls and establishes security and fire alarm protections. Analyzes information and deploys appropriate police, fire or maintenance to that location.
- Logs alarms received, makes computer entries, and advises appropriate personnel for system problems encountered.
Percentage Of Time 5
Job Duty Category Camera Surveillance Duty/Responsibility
- Checks numerous camera systems at many different locations for suspicious activity and to assist responders with investigations and responses to calls for service.
Percentage Of Time 10
Special Instructions to Applicants
APPLICATION INSTRUCTIONS AND INFORMATION
- Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.
- Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience.
- The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.
- If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.
- An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
- An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
- Positions requiring a degree or if using education as a substitution for work experience (eg: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.
- When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.
- Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
**Please see the Required Documents section of the posting.
- The selection process for State Classified positions may include an exam(s), which requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
- All status updates for this position will be sent via email from email@example.com. In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.
- Pertinent updates to your Application status can be obtained by logging into your application account at https://jobs.colostate.edu
DEPARTMENT CONTACT INFORMATION
- Please check the Help link online at https://jobs.colostate.edu/help/ for assistance on your application or for answers to Frequently Asked Questions.
- All other inquiries should be directed to the Colorado State University Human Resources Office HR_Employment@mail.colostate.edu.
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.
The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.
Background Check Policy Statement
Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.
Employment and Appeal Rights
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.